Service Sales Manager - WIFH

Alfa Laval Mid Europe GmbH; Houston (TX); On-site; USD 125,000 - 145,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

401(k) plan

Competitive salary

Job summary

Alfa Laval is seeking a Service Sales Manager in the US to lead regional service sales strategy and growth, while expanding lifecycle service contracts. You will guide forecasts, budgets and KPIs, and identify new offerings through market insight, collaborating with Operations, Engineering and Product Management to deliver value-based solutions.

Ideal candidates hold aBachelor's degree in Engineering or Business, 2+ years in industrial B2B sales, and at least 1 year in leadership, with strong

Qualifications

• Bachelor's degree in Engineering, Business Administration, or related field.
• 2+ years in industrial B2B sales, service sales, or aftermarket.
• 1+ year in a leadership role.
• Experience in developing business plans and commercial growth strategies.
• Experience with CRM systems, sales forecasting and data analytics.
• Knowledge of relevant industrial markets is preferred.
• Proven ability to lead and coach a high-performing team.
• Strong interpersonal and communication skills to influence cross-functional teams.
• Ability to translate technical solutions into customer value.

Responsibilities

• Lead change initiatives and drive continuous improvement.
• Translate strategy into actionable regional initiatives.
• Establish forecasts, budgets and KPIs.
• Identify growth opportunities via market segmentation and lifecycle strategies.
• Monitor performance and take corrective actions.
• Perform competitive analysis on offerings, pricing, and capabilities.
• Identify new service offerings from market intelligence and feedback.
• Provide competitive insights and strategic recommendations to management.
• Support key account development and strategic customer visits.
• Lead pipeline management and forecasting.
• Negotiate complex commercial agreements and service contracts.
• Analyze sales performance, profitability and trends.
• Build long-term strategic relationships with customers.
• Develop value-based solutions addressing customer challenges.
• Drive customer satisfaction, retention and loyalty.
• Assist resolution of escalated issues.
• Collaborate with Operations, Engineering, Service and Product Management on project execution.
• Improve sales processes, CRM utilization and reporting accuracy.

Skills

Leadership

Communication

Strategic thinking

Customer focus

Problem solving

Education

Bachelor's degree in Engineering or Business

Tools

CRM systems

Sales forecasting

Data analytics

Job description

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job

The role as a Service Sales Manager responsible not only for managing people, but also for shaping strategy, driving market growth, and expanding the lifecycle service business. It aligns well with organizations focused on growing aftermarket and service sales alongside equipment sales. This is a position located in Greenwood, IN or Houston, TX or Kenosha, WI.

Responsibilities

• Leading change initiatives and driving continuous improvement.
• Translate corporate strategy into actionable regional or market initiatives.
• Establish sales forecasts, budgets, and key performance indicators (KPIs).
• Identify growth opportunities through market segmentation and lifecycle service strategies.
• Monitor business performance and implement corrective actions when required.
• Perform competitive analysis, including competitor offerings, pricing strategies, service capabilities, and market positioning.
• Identify new service offerings based on market intelligence and customer feedback.
• Provide regular competitive insights and strategic recommendations to management.
• Support key account development and participate in strategic customer visits.
• Lead opportunity pipeline management and forecasting.
• Negotiate complex commercial agreements and service contracts.
• Analyze sales performance, profitability, and business trends.
• Build long-term strategic relationships with customers.
• Understand customer operational challenges and develop value-based solutions.
• Drive customer satisfaction, retention, and loyalty.
• Support resolution of escalated customer issues.
• Collaborate with Operations, Engineering, Service, and Product Management to ensure successful project execution.
• Improve sales processes, CRM utilization, and reporting accuracy.

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

What you know

• Bachelor's degree in Engineering, Business Administration, or a related field.
• Min 2 years of experience in industrial B2B sales, service sales, or aftermarket business.
• Minimum of 1 year in a leadership role.
• Experience in developing business plans and commercial growth strategies.
• Experience with CRM systems, sales forecasting, and data analytics.
• Knowledge of industrial markets such as food & beverage, chemical, pharmaceutical, energy, or water treatment is preferred.
• Demonstrated ability to lead, coach, and develop a high-performing sales or service team.
• Strong interpersonal and communication skills with the ability to influence cross-functional teams.
• Proven experience establishing clear goals, performance expectations, and accountability.
• Ability to foster collaboration, engagement, and a customer-centric culture.
• Strong decision-making and problem-solving skills under changing business conditions.
• Ability to translate technical solutions into customer business value.

At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, currently, we are prioritizing candidates who reside in the US or have an established presence in the area. Visa sponsorship is not available for this role.

What’s in it for you

Alfa Laval offers a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) plan, and more.

At Alfa Laval, we carefully consider a wide range of compensation factors to determine your total compensation package. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.

The base salary for this role is typically between $125,000.00 to $145,000.00.

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

EEO/Vet/Disabled Employer