Orthotic and Prosthetic Department Assistant

HealthPartners; BLOOMINGTON (MN); On-site; USD 42,000 - 64,000; Full time

Job summary

Park Nicollet is seeking an Orthotic and Prosthetic Specialist to support patient care across multiple locations, including Bloomington. The role combines front desk responsibilities with clinical support, ensuring proper documentation and smooth insurance processes.

The ideal candidate will have strong customer service skills, proficiency in Windows-based tools, and an understanding of care for patients with orthotics and prosthetics needs.

Qualifications

• Must have strong customer service skills and ability to multi-task.
• Must communicate clearly and maintain telephone etiquette.
• Proficient with basic Windows, Excel, and Outlook applications.
• Understanding age-related growth and development to ensure patient safety.

Responsibilities

• Perform front desk duties: scheduling, prior authorization, and insurance verification.
• Process orders for home medical supplies and equipment.
• Maintain accurate patient documentation and files.
• Collaborate with Purchasing Supervisor on supply chain initiatives.

Skills

Customer service

Multi-tasking

Verbal communication

Telephone etiquette

Problem solving

Independent worker

Windows

Excel

Outlook

Age-related growth and development

Education

Associate degree in related field

Licensed Practical Nursing program

Certified Nursing Assistant (CNA)

Tools

Microsoft Excel

Microsoft Outlook

Windows OS

Job description

Park Nicollet is looking to hire an Orthotic and Prosthetic Specialist to join our specialty team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

Park Nicollet's Orthotics & Prosthetics department supports the Meadowbrook, TRIA Bloomington, and TRIA Maple Grove locations to Physician groups, to support the DME needs of patients by providing products used at home to help facilitate the successful management of any number of orthotic and prosthetic issues. Responsible for obtaining and maintaining all documentation and files related to patient visits. Collaborates with HCP Purchasing Supervisor on supply chain initiatives.

Role involves front desk duties including but not limited to: scheduling, prior authorization, insurance verification, ordering products.

Work Schedule:

M-F 8:00 - 4:30 pm

Required Qualifications:

• Must have customer service skills, ability to multi-task, verbal communication, and telephone etiquette skills.
• Ability to solve moderately complex problems and work independently.
• Must be competent with basic Windows, Excel, and Microsoft Outlook.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and ensure safety of patients.

Preferred Qualifications:

• One or more years of customer service, administrative or clerical experience in a business with high service standards preferred.
• Associate degree in a related field, graduate from an accredited licensed practical nursing program, Certified Nursing Assistant, or other work experience that involves direct care with patients experiencing chronic disease preferred.
• Extensive knowledge of home medical supplies and equipment, product lines and insurance guidelines for reimbursement on these products is desirable.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!