Service Center Planning Technician

EXFO; Spring (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Service Center Planning Technician, where you will play a vital role in managing repair tasks and ensuring customer satisfaction. This entry-level position offers an exciting opportunity to work with electronic test equipment and engage with a dynamic team. You will be responsible for analyzing service requests, coordinating resources, and maintaining efficient operations within the service center. If you are detail-oriented and eager to learn in a fast-paced environment, this role is perfect for you. Embrace the chance to grow your career in the telecommunications industry and make a meaningful impact!

Qualifications

• 2-3 years of experience with electronic test equipment and a good understanding of electronics.
• Knowledge of fiber optic equipment is a plus.

Responsibilities

• Analyze customer requests and prioritize repair tasks based on urgency.
• Utilize SAP for efficient RMA planning and inventory management.

Skills

ERP Systems

Electronic Equipment Handling

Planning in Repair Environment

Attention to Detail

Verbal and Written Reporting

Ability to Learn Quickly

Customer Service Orientation

Education

College in Electronics Program

Tools

SAP

Job description

Job Summary

As a Service Center Planning Technician you will:

• Analyze and validate services requested by customers to determine appropriate action and changes when required.
• Prioritize repair tasks based on urgency and customer needs.

Repair Triage

• Analyze and validate services requested by customers to determine appropriate action and changes when required.
• Prioritize repair tasks based on urgency and customer needs.

RMA Planning

• Utilize SAP to plan RMAs processes efficiently within the Service Center load.
• Ensure timely processing and tracking of RMAs to meet service level agreements.
• Ensure sufficient inventory is available to support RMA volume.
• Update SAP with delays and estimated shipping dates based on the service center workload.

Resource Coordination

• Collaborate with the manager or service coordinator to allocate resources effectively for service tasks.
• Coordinate technician schedules and assignments to optimize productivity.

Point Of Contact

• Serve as the primary point of contact with Customer Service Representatives (CSRs) to address customer inquiries and concerns.
• Provide regular updates on service statuses and resolutions to CSRs.

This Job Description indicates, broadly, the duties of this position. It should be noted that the job title nor this Job Description limits the duties of this position, and the company may require you from time to time to do any other duties within your capacity.

What We’re Looking For

• Experience with the use of ERP (experience with SAP is an asset).
• Experience with handling of electronic equipment are required.
• Experience in planning in an electronic equipment repair environment.
• Knowledge of fiber optic equipment would be an asset.
• Knowledge of EXFO products and operation would be an asset.
• Very good computer literacy and understanding of databases, email, and spreadsheets.
• Good verbal and written reporting skills.
• Excellent attention to detail to produce a high rate of ‘right-first-time’ results in all work.
• Ability to learn new skills, technologies, and ideas rapidly.
• Ability to work within deadlines and under pressure while maintaining a positive attitude at all times.

Required Aptitudes

• Customer, action, and results-oriented.
• Versatility.
• Strong sense of responsibility and organization.
• Autonomy, attention to detail, and accuracy.
• Ability to work as part of a team.

Requirements

• Relevant experience: Minimum 2-3 years of electronic test equipment service experience with good understanding of electronics. Experience with optical equipment is beneficial.
• Language requirement: English (spoken, reading, writing).
• Education: minimum College in electronics program.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries: Telecommunications