Service Center Manager, United States

FLSmidth; West Virginia; On-site; USD 100,000 - 140,000; Full time

Job summary

FLSmidth is seeking a Service Center Manager to lead transformation efforts at their locations in Winfield and Reno. This strategic role involves overseeing operations, enhancing service capabilities, and driving business growth for a unit projected at $50M revenue. The ideal candidate has a strong background in service management within industrial sectors and a proven track record of operational success.

Qualifications

• 10+ years of experience in managing service centers or manufacturing.
• Proven success in leading operational change and business growth.
• Familiarity with industrial operations preferred.

Responsibilities

• Lead transformation of Winfield from manufacturing to service-oriented.
• Manage local repair portfolio and day-to-day operations at Reno facility.
• Oversee capacity planning for all service centers.

Skills

Stakeholder management

Cross-functional leadership

Operational change

Customer service operations

Job description

Service Center Manager, United States page is loaded

Service Center Manager, United States

Apply locations Winfield, West Virginia time type Full time posted on Posted Yesterday time left to apply End Date: June 30, 2025 (30+ days left to apply) job requisition id R27606

Job Description

FLSmidth is seeking a strategic and hands-on Service Center Manager to lead two of our U.S.-based facilities: Winfield, West Virginia and Reno, Nevada. This role will play a critical part in our transformation efforts—shifting Winfield from a manufacturing-dominated operation to a service-focused facility, while also establishing and growing operations at our newly acquired Reno location. This is a high-impact leadership role managing a business unit with projected revenue of over $50M.

Key Responsibilities

• Lead operational transformation in Winfield from manufacturing to a customer- and service-oriented facility.

• Manage and develop further service center capabilities to match service business requirements and local market demand

• Manage and develop local repair portfolio to ensure highly profitable business, FLS core and third party business

• Capacity planning and steering for all service centers

• Oversee day-to-day operations and strategic development of the Reno facility.

• Own P&L, customer engagement and sales strategy in both locations.

• Collaborate closely with operations, engineering, and sales teams, especially in North America.

• Identify opportunities to localize services and reduce transportation costs by optimizing facility use.

• Ensure alignment with broader FLSmidth service strategy and financial goals.

• Act as a key point of contact for internal stakeholders and local facility leaders.

Requirements

• 10+ years of experience managing service centers or manufacturing facilities in industrial, mining, or related sectors.

• Proven success leading operational change and business growth initiatives.

• Strong understanding of customer service operations and sales enablement.

• Excellent stakeholder management and cross-functional leadership skills.

• Willingness to travel regularly between Winfield, WV and Reno, NV.

• Familiarity with operations like centrifuge and screen manufacturing, and HPGR service is a plus.

• Experience with facilities contributing to $50M+ in business volume is preferred.

About Us

FLSmidth is a full flowsheet technology and service supplier to the global mining and cement industries. We help our customers to improve performance, lower operating costs and reduce environmental impact. With our MissionZero programme, we have set a target of providing solutions for zero-emissions mining and zero-emissions cement production by 2030, supporting a green transition built upon sustainable materials. Our operations span the globe and we are more than 9,000 employees, present in more than 60 countries. In 2023, FLSmidth generated revenue of DKK 24.1 billion.