Service Center Manager: Tech Ops & Customer Support

husqvarnagroup; Carrollton (TX); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Full benefits package (medical/dental/

401(k) with matching and no vesting

Employee purchase discount on Husqvara

Education assistance

Job summary

Husqvarna Construction in Carrollton, TX seeks a Service Center Manager to oversee daily operations and ensure top-tier technical support for customers and the sales team. The role focuses on profitability, KPI tracking, and coordination with the sales group to resolve issues.

Candidate will manage staff, maintain compliance with safety standards, and travel as needed to sites and customers. A strong background in service center management and repair processes is required.

Qualifications

• 4-5 years' experience in Technical Service or related field.
• High School/GED required; college degree considered a plus.
• Previous supervisor experience is advantageous.

Responsibilities

• Oversee local service center operations, profitability, and technician utilization.
• Manage staffing and structure to maximize efficiency.
• Ensure compliance with Health, Safety, and Environmental regulations.
• Direct repair technicians to diagnose and resolve issues.
• Communicate with customers and sales to track repairs and parts orders.

Skills

Team leadership

Customer service

Technical troubleshooting

ERP systems knowledge

Education

High School/GED

College degree a plus

Tools

AS400

PRMS

JDE

Excel

Word

Job description

Husqvarna Construction in Carrollton, TX seeks a Service Center Manager to oversee daily operations and ensure top-tier technical support for customers and the sales team. The role focuses on profitability, KPI tracking, and coordination with the sales group to resolve issues.

Candidate will manage staff, maintain compliance with safety standards, and travel as needed to sites and customers. A strong background in service center management and repair processes is required.