Service Center Manager: Lead Bicycle Shop Operations

Trek Retail Corporation; Pennsylvania; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible culture

Health care

Dental and Vision

FSA

Life insurance

Vacation package

401(k) with ESOP

Maternity leave

Paid holidays

Tuition Reimbursement

Employee discounts

Partner discounts

Job summary

Trek Store Lawrence in Pennsylvania is seeking a Service Manager to lead the shop's Service Center, own workflow, staffing, and KPIs to ensure top customer experience. You’ll be the primary service advisor, integrating the sales and service experience while training your team and maintaining a high standard of hospitality.

You’ll drive cost control, organize service orders, and ensure the right bikes are built and delivered to the sales floor.

Qualifications

• Positive attitude and motivation to help customers find what they need.
• Hospitality focus with strong listening and customer-care skills.
• Leadership ability to motivate and develop future leaders.
• Ability to plan ahead and stay ahead of shop needs.
• 3+ years of bicycle service center experience.
• Commitment to delivering the best possible customer experience.
• Willingness to attend Trek Service classes in Waterloo, WI.
• Proactive approach to staying up to date on industry changes.

Responsibilities

• Lead the Service Center operations and workflow within the Trek Store Lawrence.
• Staff the shop with mechanics and manage KPIs to ensure best customer experience.
• Serve as the primary service advisor, integrating sales and service activities.
• Train and develop team members, manage service costs and orders.
• Maintain clean, efficient department and ensure bikes are built and delivered to the sales floor.

Skills

Service leadership

Customer service

Team development

Planning & organization

Bike industry experience

Communication skills

Job description

Trek Store Lawrence in Pennsylvania is seeking a Service Manager to lead the shop's Service Center, own workflow, staffing, and KPIs to ensure top customer experience. You’ll be the primary service advisor, integrating the sales and service experience while training your team and maintaining a high standard of hospitality.

You’ll drive cost control, organize service orders, and ensure the right bikes are built and delivered to the sales floor.