Service Center Manager - Auto Care & Customer Growth

Gills Point S Tire; Williston (VT); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Competitive Compensation

Performance-Based Bonus Opportunities

Paid Time Off

Medical, Dental & Vision Insurance

401(k) with Company Match

Ongoing Leadership Development

Career Growth Opportunities

Family-Oriented Culture Built on Inte-

Job summary

Gills Point S Tire in Williston, VT, seeks an experienced Service Center Manager to lead daily operations, develop a high-performing team, and grow sales while delivering outstanding customer experiences.

Responsibilities include coaching technicians, building customer relationships, and ensuring quality workmanship with a focus on safety and efficiency. A bachelor's degree in Business/Management and automotive knowledge are preferred.

Qualifications

• High School Diploma or GED; BA/BS preferred.
• Proven leadership in automotive repair/retail service.
• Strong automotive knowledge: tires, maintenance, and general repair services.
• Excellent customer service, communication, and relationship-building skills.
• Experience driving sales, improving customer retention, and achieving business goals.

Responsibilities

• Create a customer-first culture that delivers an exceptional experience on every visit.
• Build long-term customer relationships through trust, integrity, and honest communication.
• Coach your team on identifying customer needs and recommending tires, maintenance, and repair services that provide real value.
• Resolve customer concerns quickly and professionally while protecting the reputation of the business.
• Actively participate in community outreach and relationship-building to grow local business and customer loyalty.
• Recruit, hire, train, coach, and develop a high-performing team of technicians and service professionals.
• Foster a positive, collaborative work environment focused on accountability, respect, and continuous improvement.
• Schedule staff to maximize productivity while maintaining excellent customer service.
• Support technician development through ongoing coaching and training opportunities.
• Oversee daily shop operations to ensure efficient workflow and quality workmanship.
• Maintain appropriate inventory levels and manage vendor relationships.
• Monitor repair quality and ensure work meets company and industry standards.
• Promote a clean, organized, and safety-focused work environment.
• Drive sales growth while maintaining exceptional customer satisfaction.
• Monitor KPIs, labor efficiency, gross profit, and overall store profitability.
• Manage budgets, expenses, billing, invoicing, and cash flow.
• Develop strategies to increase customer retention and grow market share.

Skills

Leadership

Customer service

Communication

Sales leadership

Financial acumen

Training & development

Coaching

Education

Bachelor's degree in Business/Management

Job description

Gills Point S Tire in Williston, VT, seeks an experienced Service Center Manager to lead daily operations, develop a high-performing team, and grow sales while delivering outstanding customer experiences.

Responsibilities include coaching technicians, building customer relationships, and ensuring quality workmanship with a focus on safety and efficiency. A bachelor's degree in Business/Management and automotive knowledge are preferred.