Service Center Manager

Valvoline Instant Oil Change; Yukon (OK); On-site; USD 45,000 - 60,000; Full time

Job summary

Join a leading company as a Service Center Manager, where you will lead a team in delivering exceptional customer service. This role involves overseeing operations, managing inventory, and fostering customer loyalty. With opportunities for growth and a commitment to safety, you will thrive in a supportive environment that values its employees.

Benefits

Competitive pay and flexible schedules

On-the-job training

Paid bi-weekly

Company uniforms and tools provided

Opportunities for advancement from within

Paid time off and holidays

Medical, dental, and vision insurance

Qualifications

• At least 2 years of managerial or supervisory experience in the quick lube or automotive industry.

Responsibilities

• Oversee the operation of the service center, including hiring and training staff.
• Manage inventory, labor, and financial performance of the center.
• Perform and train others in automotive preventive maintenance.

Skills

Customer Satisfaction

Interpersonal Skills

Communication Skills

Mathematical Calculations

Education

High school diploma or equivalent

Job description

Geared for the Driven

At Oklahoma Lube Associates, L.P., a franchise of Valvoline Instant Oil Change (VIOC), our people are our priority. We foster a safety culture that protects our team members and guests. Our drive-thru oil change service allows customers to stay in their vehicles, with enhanced safety measures aligned with CDC guidelines. Our goal is to serve and earn the trust of our communities while supporting each other's safety.

Whether you're seeking a part-time role with flexible hours or a full-time career with growth opportunities, VIOC offers it all. Our award-winning training program and core values are designed to help you achieve your milestones.

What you’ll do

As a Service Center Manager, you will combine technical expertise and management skills to lead, develop, and train your team in delivering exceptional customer service. Your day will involve engaging with team members and customers to find optimal solutions for vehicle needs and building customer loyalty. You will also be responsible for your team’s success, taking initiative to advance your career.

• Oversee the operation of the service center, including hiring, training, disciplining staff, customer service, inventory management, achieving profit goals, and ensuring compliance with Environmental, Health & Safety (EH&S) policies.
• Manage inventory, labor, and financial performance of the center.
• Mentor, lead, and train team members to enhance their development.
• Perform and train others in automotive preventive maintenance, such as oil changes, fluid checks, filter replacements, and inspecting lights and wipers.
• Maintain a clean, organized, and safe working environment.
• Provide leadership in delivering superior customer service.
• Build trust and foster customer loyalty for repeat business.

How you’ll succeed

• You are friendly and team-oriented, focused on customer satisfaction.
• Possess effective interpersonal and communication skills.
• Capable of performing basic mathematical calculations.
• Knowledgeable about cash handling and safety policies.
• Reliable transportation.
• Physical ability to occasionally lift up to 50 pounds, stand for extended periods, and perform physical tasks such as twisting, stooping, and bending.
• High school diploma or equivalent.
• At least 2 years of managerial or supervisory experience in the quick lube or automotive industry.

Benefits include:

• Competitive pay and flexible schedules.
• On-the-job training.
• Paid bi-weekly.
• Company uniforms and tools provided.
• Opportunities for advancement from within.
• No late evening shifts.
• Paid time off and holidays*.
• Medical, dental, and vision insurance.

*Terms and conditions apply; benefits may vary by location.

Oklahoma Lube Associates, L.P. is an Equal Opportunity Employer. We welcome all applicants and consider them without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, veteran status, or disability. We are committed to accessible recruitment processes and will provide accommodations upon request. Please contact Human Resources at 1-800-Valvoline or email [e-mail] for assistance during the recruitment process.