Service Center Director

Crane Worldwide Logistics LLC; Houston (TX); On-site; USD 120,000 - 210,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental and Vision benefits

Tuition Reimbursement

Employee Recognition and Rewards

Job summary

Crane Worldwide Logistics LLC seeks a senior leader to design and drive the Shared Service Center strategy, ensuring efficient execution of core processes that free front-office teams for client engagement and revenue growth.

The role partners with cross-functional and executive teams to set strategic plans, decisions, and governance, demanding relentless quality and performance across enterprise-wide services.

Qualifications

• Bachelor's degree preferred in Industrial Process Engineering, SCM, or Logistics and Transportation.
• 12+ years logistics industry experience.
• 5+ years supervisory or managerial experience; remote team management preferred.
• 3+ years leading continuous improvement projects with Agile, Lean, or Six Sigma.

Responsibilities

• Develop and drive a menu of shared services through standardizing, automating, and optimizing processes.
• Lead SSC performance via KPI reporting and regular business reviews.
• Identify problems in service delivery, troubleshoot, and implement solutions.
• Collaborate with the network to maximize adoption and utilization.
• Develop and manage SSC resources to execute services.
• Provide financial stewardship by managing SSC costs and reporting value creation.
• Serve as escalation point of contact between the network and the SSC.

Skills

Process leadership

Performance management

Analytics (statistics)

Team leadership (matrix)

Cross-functional collaboration

Strategic planning

English communication

Problem solving

Change management

Stakeholder management

Education

Bachelor's degree in Industrial Process Engineering, Supply Chain Management, or Logistics and Transportation

Tools

Microsoft Office

Power BI

ERP / job-specific software

Job description

This senior leadership role is responsible to build and drive the strategy of the Crane Shared Service Center (SSC). They are accountable for the execution and optimization of our companies core processes which allow for the front office to focus on client engagement and revenue generation. The individual in this role collaborates with cross-functional teams and the leadership team to establish strategic plans, making key decisions on implementation and ensuring operational effectiveness. This requires a strong leader demanding relentless quality and performance to deliver comprehensive and consistent services the enterprise can undoubtably rely on.

Essential Job Functions

• Develop and drive a menu of shared services through standardizing, automating, and optimize processes in support of the network strategy.
• Lead service center performance by monitoring performance of the team against defined performance & quality standards, providing KPI reporting, and executing regular business reviews.
• Identify problem areas in service delivery processes and efficiency, troubleshoot issues, and develop solutions.
• Collaborate with the network to maximize adoption and utilization
• Develop and manage SSC resources to have the capability and capacity to execute the services.
• Provide financial stewardship by managing SSC costs and reporting value creation.
• Serve as escalation point of contact for all concerns between the network and the SSC.

Physical Requirements

• Job may require extended sitting or standing, use of standard office equipment.
• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus

Other Skills /Abilities

• Superior complex process development skills including the ability to design and deploy.
• Advanced skills with performance management, statistics, and other analytical techniques and tools.
• Proficient in leading matrix teams.
• Experienced in all areas of transportation, logistics and supply chain operations.
• Makes clients and their needs a primary focus of one's actions; develop and sustain productive relationships.
• Analyzes complex problems and develop alternative solutions.
• Maintains stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.
• Uses appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals.
• Advanced proficiency in Microsoft Office, Power BI, internet, web-based and job specific software applications.
• Must be able to read, write and speak English fluently.
• Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.

Education and Experience

• Bachelor's degree in Industrial Process Engineering, Supply Chain Management, or Logistics and Transporation preferred.
• 12+ years logistics industry experience
• 5+ years supervisory or managerial experience. Remote team management preferred.
• 3+ years in leading continuous improvement projects with Agile, Lean, or Six Sigma methodologies preferred.

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Paid Time Off
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
• Quarterly Profit Sharing plan, based on plan eligibility guidelines
• Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information: http://www.dhs.gov/e-verify

Company benefits are contingent upon meeting eligibility requirements and plan conditions.