Service Center CSR & Front Desk Backup

Documation,-Inc; San Antonio (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k) plan with employer match

Paid holidays

Generous PTO policy

Job summary

DOCUmation is seeking a Call Center Representative / Backup Receptionist in San Antonio, TX to handle customer calls, route requests, and provide front desk coverage. The role supports service and supply requests, with a focus on professional communication and accurate data entry.

Responsibilities include prioritizing calls, creating work orders, assisting with DCA/Printanista tasks, and maintaining confidentiality while delivering excellent customer service. High School Diploma or GED required.

Qualifications

• Customer service or administrative experience preferred.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong verbal and written communication skills.
• Accurate data-entry and basic office skills.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Knowledge of E-Automate preferred but not required.

Responsibilities

• Communicates with customers and internal employees in a professional manner for service calls and supply request.
• Prioritizes service calls and creates a work order for the appropriate technician.
• Prioritizes supply requests and creates a supply order for proper shipping.
• Inputs data into the E-Automate system for service and supplies.
• Performs miscellaneous clerical tasks as assigned by the Call Center Manager.
• Assists with DCA/Printanista and other tasks supporting DOCUmation's Aftermarket.
• Prioritizes adequate support for the phone system.
• Serves as primary backup receptionist and coordinates front desk coverage.

Skills

Customer service

Multitasking

Verbal & written communication

Data entry

Microsoft Word, Excel, Outlook

Adaptability

Attention to detail

Education

High School Diploma or GED

Tools

E-Automate

Job description

DOCUmation is seeking a Call Center Representative / Backup Receptionist in San Antonio, TX to handle customer calls, route requests, and provide front desk coverage. The role supports service and supply requests, with a focus on professional communication and accurate data entry.

Responsibilities include prioritizing calls, creating work orders, assisting with DCA/Printanista tasks, and maintaining confidentiality while delivering excellent customer service. High School Diploma or GED required.