Service Center Coordinator

The Salvation Army Northwest Division; Washington (District of Columbia); On-site; USD 52,000 - 56,000; Full time

Job summary

The Salvation Army Northwest Division is seeking a Service Center Coordinator in Washington state to oversee the Grays Harbor Service Center. The role focuses on managing daily operations, supervising staff and volunteers, and delivering a range of services such as food bank and financial assistance.

Requirements include a high school diploma and strong communication skills. The position is non-exempt and hourly, with responsibilities spanning client services, recordkeeping, and community

Qualifications

• High School diploma required; five years social service experience preferred; three years acceptable.
• Good verbal and written communication skills.

Responsibilities

• Model an open, client-centered, compassionate, non-judgmental approach.
• Balance and manage multiple tasks and priorities.
• Provide oversite of daily activities and operations of the center.
• Banking / Billing - deposits and voucher coding.
• Record, report and manage all in-kind donations.
• Provide referrals to internal and external resources as needed.
• Interview and assess clients’ needs and maintain records.

Skills

Detail oriented

Self starter

Team player

Excellent communication

Customer service mindset

English language

Education

High School diploma

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Database software

Job description

Job Description

Job Description

JOB TITLE:

Service Center Coordinator

STATUS:

Non-Exempt, Hourly

SUPERVISIOR:

Director or Assistant Director

PAY:

$26.00/hour

GENERAL STATEMENT

:The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is spiritual regeneration of all people.

The Salvation Army is an equal opportunity employer.

SCOPE OF POSITION:

Provides overall supervision and oversite of the Grays Harbor Service Center. This center functions in collaboration with a local committee. Services range from food bank, financial assistance, sending children to summer camp, supporting those in need with basic needs, back to school assistance and Christmas assistance.

ESSENTIAL DUTIES & RESPONSIBILITIES

:Model an open, client-centered, compassionate, non-judgmental approachSet boundaries and adhere to eligibility and other program guidelinesMeet and follow all Salvation Army policies & program requirementsBalance and manage multiple tasks and prioritiesRespond to crisis situations in a calm, positive mannerComplete tasks, projects and daily requests in a timely mannerProvide effective oral, written, and electronic communicationProvide oversite of daily activities and to day to day operations of the centerAttend agency and staff meetings as determined by supervisorBanking / Billing- Make deposits daily as needed as well as process and code vouchers for paymentBudget, track, and provide financial stewardship for all Salvation Army funds and donationsRecord, report and manage all in kind donationsMeet goals and outcomes set by the program and supervisorSocial Services

Interview and asses’ clients’ needs while keeping good records of services providedProvide referrals to both internal and external resources as necessaryAnswer and respond to client assistance phone calls, e-mails, and faxes within 24-48 hours and respond to drop-in visits as neededMaintain client records, accurate data entry, and produce reports as required by supervisor, agency policy and funding sources

Volunteer Management

Increase and leverage volunteerism in Grays Harbor CountyProvide effective leadership and training to volunteers

Community Collaboration & Outreach

Promote agency programs through community meetings, events, and presentations to community organizations, or through other public relations activitiesParticipate in a monthly Committee meeting

Programs

Coordinate, recruit, and grow the center programs which include but not limited to food bank, Christmas Distribution, Kettles, Summer Camp and Back to School programs

Emergency Preparedness

Emergency Preparedness- facilitate and coordinate planning center preparedness and trainingPerform other duties associated with the general responsibilities of the center and/or as assigned by supervisor

EDUCATION AND WORK EXPERIENCE

:High School diploma.Five years social service experience preferred; three years acceptable.Good verbal and written communication skills.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

:Detail oriented and attention to detailSelf starterTeam playerStrong use of the English language in verbal and written communicationExcellent telephone skillsAbility to work in a fast-paced environment and maintain poise under pressureCustomer service mindsetGeneral accounting or bookkeeping knowledgeStrong analytical and research skillsProficient typing skills (60 words per minute)General knowledge of business protocolsAbility and willingness to keep information confidentialDriving: Must possess valid State of Washington driver's license, be able to pass the Salvation Army motor vehicle report standards

SOFTWARE-RELATED SKILLS

:Microsoft Office products suite - Word and Excel required, Microsoft PowerPoint, helpfulWorking knowledge of integrated database applications and ability to use new software programs with basic training.

PHYSICAL REQUIREMENTS:

Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basisAbility to grasp, push, pull objects such as files, file cabinet drawers, and reach overheadAbility to climb stairsAbility to operate a telephone, desktop, or laptop computerAbility to lift up to 25 lbs.Ability to access and produce information from a computerAbility to understand written informationAbility to work independently and as part of a team

Working Conditions:

Work is performed in an indoor environment where there are little or no physical discomforts associated with changes in weather or discomfort associated without noise, dust, dirt and similar.

Work Schedule / Location

In-person at Grays Harbor Service Center.The Salvation Army reserves the right to reassign, review the job or to require that different or additional tasks be performed based on the organization’s need or when circumstances change.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

THE SALVATION ARMY MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by love for God. Its mission is to preach the gospel of Jesus Christ and meet human needs in his name without discrimination.

The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law. Such equal opportunity for employment will apply to recruitment and hiring, training, promotion, salaries and other compensation, transfers and layoffs or termination.