Service Center Advisor

sappbroscareers

Harrisonville (MO)

On-site

USD 35,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Health Insurance

Vision & Dental Insurance

Life & Accident Insurance

Short & Long Term Disability

401k + Company Match

Employee Referral Program

On-Demand Pay

Paid Time Off

Paid Holidays

Uniform & Footwear Program

Employee Assistance Program

Gym Membership Reimbursement

Tuition Reimbursement

Discounts on Gasoline & Diesel

Store Discounts

Job summary

Sapp Bros., Inc. is seeking an experienced Service Writer to join our Service Writer team. You will greet customers, assist with vehicle inquiries, and write service tickets in a fast-paced diesel maintenance shop.

The role emphasizes building strong customer relationships, ensuring timely, courteous service, and following safety guidelines. We offer competitive compensation and opportunities for career growth within a long-established company.

Qualifications

High school diploma or GED required; preferred.
Minimum of 1 year of prior related experience as a service advisor or service writer.
Experience with typing or keyboarding.
Physical presence at assigned work site required.
Valid Driver’s License with a good driving record.

Responsibilities

Build strong customer relationships and deliver prompt, courteous assistance.
Initiate Lock Out Tag Out procedures on all vehicles in for service.
Communicate with customers from initial contact through maintenance completion.
Maintain and contribute to efficient throughput of assigned jobs.
Operate daily functions to meet customer needs in a timely manner.
Assign work orders to the appropriate technicians to ensure quality outcomes.
Handle incoming calls to meet customer expectations professionally and promptly.
Assist with inventory stocking and parts deliveries as needed.

Skills

Customer service

Typing

Communication

Computer literacy

Education

High school diploma or GED

Tools

Computer applications

Adding machines

Job description

Service Center Advisor

Sapp Bros., Inc., a growing chain of travel centers, is looking for experienced Service Writers to join our Service Writer team. At Sapp Bros., Inc., our mission is to treat every customer as "our guest" by providing a clean environment, quality products, and a commitment to excellent service. Our dedicated team ensures that we achieve this mission every day.

As a Service Writer, you will provide our 5 Star level of customer service by greeting customers, assisting them with any inquiries they may have regarding their vehicles, and writing service tickets as necessary. If you are looking for an opportunity to grow your career in a fast-paced diesel maintenance shop with a growing company, and you meet our qualifications, we want to talk to you!

Job Responsibilities

As a Service Writer, you will be responsible for building strong customer relationships and ensuring that customers receive prompt, courteous, and effective assistance. You will communicate with customers from initial contact all through completion of maintenance, always ensuring that customer's expectations are not just met but exceeded.

Responsibilities of the Service Writer include:

Builds strong customer relationships and ensuring that customers receive prompt, courteous, and effective assistance.
Start Lock Out Tag Out procedures on all vehicles getting work done.
Communicates with customers from initial contact all through completion of maintenance, always ensuring that customer’s expectations are not just met but exceeded.
Maintains and contributes to efficient throughput of assigned jobs.
Operates daily functions to ensure customer needs are met in a timely and efficient manner.
Assigns work orders to the proper skilled technician to ensure the highest quality of work is obtained.
Delivers 5 Star Service by handling incoming calls to meet caller’s expectations in a professional and timely manner.
Properly completing work orders.
Helps with stocking and counting inventory.
Assists with over the counter sales when needed.
Helps with maintaining fleet accounts.
Performs daily cleaning duties.
Performs parts deliveries and pickups.
Follows all established safety guidelines, including 100% compliance for Lock Out Tag Out.

Our Safety Mission Statement is to sustain zero accidents by providing a safe environment, worked in by safety minded employees.

Successful candidates for the Service Writer role should be able to perform basic math skills and have good typing skills. Someone with the ability to use computer applications and adding machines would be a good fit for this dynamic role.

Requirements of the Service Writer include:

High school diploma, GED or equivalent, preferred.
Minimum of 1 year of pervious related experience in a service advisor or service writer role, preferred.
Experience with typing or keyboarding.
Physical presence at assigned work site, required.
Valid Driver’s License with a good driving record

As a Sapp Bros. employee you will be part of an established company with a long tradition of commitment to quality, ethics, and superior customer service. If you are in search of an opportunity to use your leadership, creativity, communication, and people skills in a fun and rewarding environment, then we have a place for you on our team. We offer opportunities for advancement and competitive compensation that includes a great benefits package.

Benefits Include: