Service Center Advisor

Sapp Bros., Inc.; Harrisonville (MO); On-site; USD 48,712,000 - 54,443,000; Full time

Benefits offered by this job

Health Insurance

Short & Long Term Disability

Employee Referral Program

On-Demand Pay

Paid Time Off

Paid Holidays

Uniform & Footwear Program

Employee Assistance Program

Tuition Reimbursement

Gasoline & Diesel Discounts

Store & Restaurant Discounts

Career Advancement

Job summary

Sapp Bros., Inc. is seeking an experienced Service Writer in Harrisonville, Missouri, to provide five-star customer service, greet customers, assist with inquiries, and write service tickets for vehicle maintenance.

You will build relationships, communicate from initial contact to completion, and coordinate with technicians to ensure high-quality work and timely service delivery. The role includes inventory support and occasional parts deliveries.

Qualifications

• High school diploma or GED or equivalent preferred.
• 1 year of related experience in a service advisor or service writer role preferred.
• Experience with typing or keyboarding.
• Valid driver’s license with a good driving record.

Responsibilities

• Builds strong customer relationships and ensures courteous, effective assistance.
• Write service tickets and coordinate with technicians.
• Start Lock Out Tag Out procedures on vehicles.
• Communicate with customers from initial contact through completion of maintenance.
• Assist with stocking and inventory counts.
• Support over-the-counter sales and fleet account maintenance.
• Perform parts deliveries and pickups.

Skills

Math skills

Typing

Computer literacy

Adding machines

Education

High school diploma or GED

Tools

Adding machines

Job description

Sapp Bros., Inc., a growing chain of travel centers, is looking for experienced Service Writers to join our Service Writer team. At Sapp Bros., Inc., our mission is to treat every customer as "our guest" by providing a clean environment, quality products, and a commitment to excellent service. Our dedicated team ensures that we achieve this mission every day.

As a Service Writer, you will provide our 5 Star level of customer service by greeting customers, assisting them with any inquiries they may have regarding their vehicles, and writing service tickets as necessary. If you are looking for an opportunity to grow your career in a fast-paced diesel maintenance shop with a growing company, and you meet our qualifications, we want to talk to you!

Job Responsibilities

As a Service Writer, you will be responsible for building strong customer relationships and ensuring that customers receive prompt, courteous, and effective assistance. You will communicate with customers from initial contact all through completion of maintenance, always ensuring that customer's expectations are not just met but exceeded.

Responsibilities of the Service Writer include:

• Builds strong customer relationships and ensuring that customers receive prompt, courteous, and effective assistance.
• Start Lock Out Tag Out procedures on all vehicles getting work done.
• Communicates with customers from initial contact all through completion of maintenance, always ensuring that customer’s expectations are not just met but exceeded.
• Maintains and contributes to efficient throughput of assigned jobs.
• Operates daily functions to ensure customer needs are met in a timely and efficient manner.
• Assigns work orders to the proper skilled technician to ensure the highest quality of work is obtained.
• Delivers 5 Star Service by handling incoming calls to meet caller’s expectations in a professional and timely manner.
• Properly completing work orders.
• Helps with stocking and counting inventory.
• Assists with over the counter sales when needed.
• Helps with maintaining fleet accounts.
• Performs parts deliveries and pickups.
• Follows all established safety guidelines, including 100% compliance for Lock Out Tag Out.

Our Safety Mission Statement is to sustain zero accidents by providing a safe environment, worked in by safety minded employees.

Requirements

Successful candidates for the Service Writer role should be able to perform basic math skills and have good typing skills. Someone with the ability to use computer applications and adding machines would be a good fit for this dynamic role.

Requirements of the Service Writer include:

• High school diploma, GED or equivalent, preferred.
• Minimum of 1 year of pervious related experience in a service advisor or service writer role, preferred.
• Experience with typing or keyboarding.
• Physical presence at assigned work site, required.
• Valid Driver’s License with a good driving record

As a Sapp Bros. employee you will be part of an established company with a long tradition of commitment to quality, ethics, and superior customer service. If you are in search of an opportunity to use your leadership, creativity, communication, and people skills in a fun and rewarding environment, then we have a place for you on our team. We offer opportunities for advancement and competitive compensation that includes a great benefits package.

Benefits Include:

• Health Insurance
• Short & Long Term Disability
• Employee Referral Program
• On-Demand PayPaid Time Off
• Paid Holidays
• Uniform & Footwear Program
• Employee Assistance Program
• Tuition Reimbursement
• Discounts on Gasoline & Diesel-25 cents off
• Store & Restaurant Discounts
• Career Advancement - We promote from within!

Locations

HARRISONVILLE , Missouri , United States

Desired Pay

Hourly: 17.00-19.00

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