Service Center Support PT

FedEx Freight; Boise (ID); On-site; USD 26,174 - 34,440; Full time

Job summary

FedEx Freight is seeking an administrative/customer service professional to support daily service-center operations. responsibilities include handling documentation, customer inquiries, data entry, scheduling, and coordinating with sales and operations.

The role involves fast-paced teamwork in an office/dock environment, with a starting pay of $19.23 per hour and variety of clerical duties to ensure efficient freight handling.

Qualifications

• Requires high school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to comprehend the various FedEx service products to assist in determining customers’ needs.
• Typing/data entry skills.
• Ten-key skills preferred.
• PC experience with the ability to learn required computer systems/programs.
• Demonstrated time management, organizational and multi-tasking skills.
• Ability to handle confidential information.
• Ability to follow instructions and complete required training.
• Ability to work independently and/or as a team member.
• Ability to work in a fast-paced team environment.

Responsibilities

• Perform administrative/clerical functions, including maintaining files, copying, imaging, answering phones, data entry, sorting/distributing mail and/or packages.
• Verify and complete required documentation and reports.
• Provide accurate information and assistance to customers, which includes determining pick-up and/or delivery needs, problem resolution, updating systems to meet customer special handling requirements, selling company services, and providing potential leads to sales.
• Enter freight shipment information into the computer system to include, but not limited to, updating shipment status, generating freight bills and correcting freight bills.
• Administer freight pick-up process, as required.
• Assist customers via phone, e-mail and/or fax in all inquiries, including tracing shipments, rate quotes, tariff discrepancies, billing and/or invoicing questions.
• Make freight delivery appointments, as required.
• Review drivers’ Hours-of-Service logs to ensure accuracy, and report discrepancies to appropriate leadership.
• Assist city operations, including checking-in drivers and processing related documentation, coordinating drop-off situations and driver collections.
• Communicate with sales, operations and other service centers and/or departments to ensure customer needs are achieved and all issues are resolved.
• Reconcile cash and checks collected, prepare deposits and prepare COD check remittances to customers, as required.
• Comply with all applicable laws/regulations, as well as company policies/procedures.
• Perform other duties as required.

Skills

Phone skills

Data entry

Customer service

Time management

Multi-tasking

Education

High school diploma or GED

Tools

General office equipment

Job description

Starting Rate of Pay: $19.23 per hour

Shift Time: 1400-2000

POSITION OVERVIEW

Responsible for handling the needs of customers, processing documentation that accompanies the movement of freight, and performing other administrative and customer service duties as necessary in the daily operation of the service center.

ESSENTIAL FUNCTIONS

• Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/distributing mail and/or packages.
• Verify and complete required documentation and reports.
• Provide accurate information and assistance to customers, which includes determining pick‑up and/or delivery needs, problem resolution, updating systems to meet customer special handling requirements, selling company services, and providing potential leads to sales.
• Enter freight shipment information into the computer system to include, but not limited to, updating shipment status, generating freight bills and correcting freight bills.
• Administer freight pick‑up process, as required.
• Assist customers via phone, e‑mail and/or fax in all inquiries, including but not limited to, tracing shipments, rate quotes, tariff discrepancies, billing and/or invoicing questions.
• Make freight delivery appointments, as required.
• Review drivers’ Hours‑of‑Service logs to ensure accuracy, and report discrepancies to appropriate leadership.
• Assist city operations, including checking‑in drivers and processing related documentation, coordinating drop‑off situations and driver collections.
• Communicate with sales, operations and other service centers and/or departments to ensure customer needs are achieved and all issues are resolved.
• Reconcile cash and checks collected, prepare deposits and prepare COD check remittances to customers, as required.
• Comply with all applicable laws/regulations, as well as company policies/procedures.
• Perform other duties as required.

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, essential functions and qualifications required of employees assigned to the job.

QUALIFICATIONS

• High school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to comprehend the various FedEx service products to assist in determining customers’ needs.
• Ability to use general office equipment, e.g., computer, fax machine, copier, scanner, etc.
• Typing/data entry skills.
• Ten‑key skills preferred.
• PC experience with the ability to learn required computer systems/programs.
• Demonstrated time management, organizational and multi‑tasking skills.
• Ability to handle confidential information.
• Ability to follow instructions and complete required training.
• Ability to work independently and/or as a team member.
• Ability to work in a fast‑paced team environment.

WORKING CONDITIONS

Office/dock environment.

Fast‑paced; deadline oriented.

Hours may vary due to operational needs.

FedEx Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and need assistance applying for a position, please e‑mail [e-mail]. FedEx Freight will not discriminate against employees or applicants on the basis of disability, veteran status, or any other protected characteristic.