Service Cashier / Automotive

Toyota of Orlando; Orlando (FL); On-site; USD 29,000 - 38,000; Full time

Job summary

A leading automotive dealership in Orlando is seeking an experienced Cashier for its Service department. The role involves managing customer transactions, ensuring accuracy in payment processing, and maintaining excellent customer service. Ideal candidates will have strong communication skills, a professional appearance, and a focus on customer satisfaction.

Benefits

Competitive salaries

Benefits package

Qualifications

• Valid Driver’s License and clean driving record required.
• Strong verbal and written communication skills necessary.
• Ability to work evenings and weekends as required.

Responsibilities

• Calculate and process customer bills using the dealership's system.
• Receive and record payments accurately.
• Handle customer inquiries and complaints professionally.

Skills

Customer service skills

Communication skills

Multi-tasking

Problem solving

Job description

We are seeking an experienced and motivated individual to serve customers in our Service department. The cashier receives cash from customers and employees in payment for goods and services and records the amount received in an accurate manner. The cashier provides assistance to the accounting office as directed on an individual task basis. Successful candidates must have excellent communication skills with a focus on customer satisfaction.

Job Responsibilities:

· Maintain confidentiality of company information at all times

· Maintain confidentiality of customer non-public information at all times

· Calculate the customer's bill using the dealership's computer system

· Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket

· All personal checks are to be guaranteed, any checks failing to guarantee must be approved by management

· Maintain consistency when handling and closing out tickets for cash, check and credit

· Make change accurately and issue receipts to customers and have every repair order signed by the customer at time of payment

· Ascertain and record totals of counter tickets and repair orders and verify against all cash, checks and credit card payments on hand at end of shift

· Work with department managers to keep abreast of new products and services offered by the dealership and any changes in price

· Refer customers who have additional questions (e.g. questions about their repair order) to the Automotive Service Consultant or someone from the management team

· Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication

· Give cash refunds accurately to customers for approved returned merchandise

· Maintain service files timely

· Perform receptionist duties as requested

· Perform other duties as assigned by management

· Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor

· Maintain professionalism and courtesy at all times

Requirements:

· Basic skills with computer and other office machines (copier, credit card machine, telephone, adding machine) necessary to perform the cashiering/clerical duties

· Require strong verbal and written communications skills

· Valid Driver’s License and clean driving record

· Must consent to and pass a drug/background screen

· Ability to multi-task and work in a fast-paced environment

· Ability to problem solve

· Professional appearance and outstanding work ethic

· Great attitude with a high-energy personality

· Superior customer service skills

· Self-starter and self-motivated

· Enthusiasm, strong communication skills, positive attitude, ambition, work ethic, professional conduct, high integrity, and dedication to personal improvement

· Customer focused

· Ability to work evenings until 10:00 PM

· Ability to work weekends as business needs dictate

In return for your invaluable knowledge, skills, talent and ambition, Toyota of Orlando offers competitive salaries and benefits. Employment is contingent upon successful completion of a background investigation. Toyota of Orlandois proud to be an Equal Opportunity Employer.