Service Captain: Lead Guest Experience & Floor Ops

Tupelo Honey; Knoxville (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Fair Start Wage

Health care for employee and family

Wellness reimbursements

Tuition reimbursement

Transportation reimbursement

Paid Time Off

Paid Parental Leave

Life, Dental, Disability insurance

Pet Insurance

Advancement opportunities

Job summary

Tupelo Honey in Knoxville is seeking friendly, service-oriented team members to join our hospitality family. We offer growth opportunities and a competitive compensation package in a fast-paced dining environment.

As a front-of-house role, you will lead shifts, ensure exceptional guest experiences, maintain menu and recipe knowledge, and oversee POS transactions while enjoying robust benefits and a supportive team culture.

Qualifications

• Must possess a positive, proactive, constructive teamwork attitude.
• Good math skills and ability to operate a POS system.
• Clear and effective communication with managers, employees, guests and purveyors at all volumes.
• Ability to move and process information quickly.
• Working knowledge of the English language.

Responsibilities

• Floor leadership during shift.
• Oversight of guest experience.
• Menu and recipe expertise.
• Oversight of shift transactions and POS

Skills

Teamwork attitude

POS proficiency

Clear communication

Fast information processing

English language

Tools

POS system

Job description

Tupelo Honey in Knoxville is seeking friendly, service-oriented team members to join our hospitality family. We offer growth opportunities and a competitive compensation package in a fast-paced dining environment.

As a front-of-house role, you will lead shifts, ensure exceptional guest experiences, maintain menu and recipe knowledge, and oversee POS transactions while enjoying robust benefits and a supportive team culture.