Service Captain

Scratch Restaurants Group; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Wellness resources

401(k) with matching

Daily Team Meals

Referral Bonuses

Job summary

Scratch Restaurants Group in Austin, Texas, is seeking a dedicated Service Captain to enhance the guest experience in a fine dining environment. This pivotal role involves ensuring guests receive top-tier service, guiding them through the tasting menu while creating memorable interactions.

Ideal candidates will have a minimum of 3 years in a similar role, possess a strong passion for service excellence, and have full-time availability to work weekends and holidays. The position offers a competitive salary, health insurance, and various perks, such as referral bonuses and continuing education stipends.

Qualifications

• Minimum of 3 years of experience as a Service Captain, Sommelier, or Server in a fine dining setting.
• Warm and professional demeanor, with a passion for hospitality.
• Legal ability to work with alcohol including valid alcohol certifications.

Responsibilities

• Deliver exceptional dining experiences and flawless service execution.
• Guide guests through the tasting menu and build lasting relationships.
• Contribute to team training sessions and feedback loops.

Skills

Service excellence

Attention to detail

Communication skills

Ability to work under pressure

Job description

Benefits

• Health insurance
• Paid time off
• Wellness resources
• 401(k)
• 401(k) matching
• Competitive salary

We are hiring a Service Captain who has a strong understanding of fine dining service and general restaurant service operations. You will play a pivotal role in orchestrating the guest experience while supporting the team in the dining room, ensuring each guest receives warm, attentive, and knowledgeable hospitality that reflects our Michelin-starred standards.

Responsibilities

• Working as part of an established team to deliver exceptional dining experiences and ensure flawless service execution in a warm and hospitable environment
• Delivering a relaxed but refined service throughout each stage of the guest journey
• Guiding guests through the tasting menu while building lasting relationships to encourage repeat visits
• Maintain consistent steps of service with precise attention to detail
• Anticipating guest needs and personalize each interaction with care, timing, and professionalism
• Contributing actively to pre-service and post-service, training sessions, and feedback loops that support team growth

Candidate Qualifications

• Proven success as a Service Captain, Sommelier, or Server in a fine dining establishment (Michelin-starred experience is a plus!) for a minimum of 3 years.
• Possess a warm, professional demeanor with a passion for service excellence, attention to detail, and hospitality
• Has the ability to provide a thoughtful, accurate, and precise service while creating lasting memories for our guests
• Clear communicator with the ability to lead by example and support team members in real time
• Ability to work gracefully under pressure in a fast-paced environment
• Have open FULL TIME availability to work nights and weekends, including Holidays from 1pm- Close. Overtime may be required.
• Possess the legal ability to work with alcohol including valid all state/locally required alcohol certifications

What We Offer

• Competitive Livable Compensation
• Daily Team Meals
• Quarterly Restaurant Group Dining Stipend, after 60 days of employment
• Accrued PTO and Sick Paid Time Off
• Insurance Options (Health, Dental, Vision, Life, Accident, Pet, etc..)
• Optional FSA, Commuter, and Dependent Care Deduction Options
• Referral Bonuses
• 401K Retirement Options with Employer Matching
• Continuing Education Stipend, after 1 year of employment