Service Captain

Simplevenue; Town of Florida (NY); On-site; USD 40,950 - 59,150; Full time

Job summary

Simplevenue in New York is seeking a Captain to oversee service and elevate the guest experience. You will lead front-of-house operations, maintain a polished presence, and collaborate with the team to ensure seamless, refined service.

The ideal candidate is confident, professional, detail-oriented, and thrives in fast-paced settings; familiarity with reservation systems and POS is a plus; open to learning new systems as needed.

Qualifications

• Strong leadership and proactive problem-solving.
• Excellent communication and guest engagement.
• Ability to manage front-of-house and operations.
• Familiar with reservation and POS systems; OpenTable/Tabit/Toast preferred.

Responsibilities

• Lead front-of-house operations and guest relations.
• Support a small front-of-house team in an intimate setting.
• Conduct monthly inventory counts and manage weekly orders and invoices.
• Maintain a clean, safe space complying with health standards.

Skills

Guest relations

Leadership

Communication

Operations management

Tools

OpenTable

Tabit

Toast POS

Job description

Overview

The Captain oversees service and plays a central role in delivering an exceptional guest experience. This position leads front‑of‑house operations, maintains a polished presence, and works closely with the team to ensure seamless and elevated service. The ideal candidate is confident, professional, detail‑oriented, and thrives in fast‑paced, refined settings.

Pay

Weekly guarantee based on experience, inclusive of hourly wages and tips.

Key Responsibilities

• Lead by example, demonstrating strong guest relations and professionalism.
• Guide and support a small front‑of‑house team in an intimate service environment.
• Conduct monthly inventory counts and manage weekly ordering and invoices.
• Maintain a clean, organized space that meets health and safety standards.

Qualifications

• Strong leadership skills with a proactive, solutions‑oriented attitude.
• Exceptional communication skills and ability to engage with guests.
• Ability to manage both front‑of‑house service and operational responsibilities.
• Familiarity with reservation systems (OpenTable preferred) and POS systems (Tabit or Toast preferred), with willingness to learn new systems as needed.