Service Business Development Representative

Stokeskia; Goose Creek (SC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Match

Paid Time Off

Holidays

Employee Discounts

Training Provided

Career Advancement

Job summary

Stokes Kia is seeking a Service Business Development Representative to manage the service appointment schedule and perform follow-ups to ensure customer satisfaction with completed services. The role includes engaging customers via phone, email, or in person and staying informed about all dealership products and services.

Benefits and training are provided, with equal opportunity employment. The duties emphasize maintaining schedules, driving customer satisfaction, and coordinating with other

Qualifications

• One to two years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Schedules service appointments and maintains the service schedule.
• Makes service follow up calls ensuring customer satisfaction.
• Communicates with customers by phone, email, or in person according to their preferred method.
• Has thorough knowledge of dealership products and services.
• Satisfies transportation needs of customers.
• Directs customers to product information resources, including online materials.
• Assists customers in selecting services.
• Checks emails frequently and responds promptly; forwards messages to appropriate personnel.
• Coordinates promotions with dealership advertising.
• Maintains an ongoing customer database to capture repeat business.
• Keeps abreast of new products and services and their benefits.

Job description

Description

Stokes Kia is seeking a Service Business Development Representative. The Service BDR is responsible for scheduling and maintaining the service appointment schedule; and following up to ensure customer satisfaction with services completed.

Benefits:

• Manufacturer & and in-house training provided, along with continued education training.
• Career Advancement & Promotion Opportunities.
• Employee Discounts on Products & Services.
• Paid Time Off & Holidays
• Medical, Dental, Vision, Life, Short & Long Term Disability Insurance
• 401(k) with Employer Match

Duties:

• Schedules service appointments and maintains the service schedule.
• Makes service follow up calls ensuring customer satisfaction.
• Communicates effectively with customers and prospects according to their preferred method of communication, whether by phone, by email, or in person.
• Has thorough knowledge of all dealership products and services.
• Satisfies the transportation needs of customers.
• Directs customers to product information resources, including those available on the Internet.
• Assists customers in selecting services.
• Checks email frequently and responds to inquiries immediately. Delivers messages intended for other departments promptly. Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention.
• Coordinates promotions with other dealership promotions and advertising.
• Maintains an ongoing customer database to capture repeat business.
• Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
• Attends service meetings.
• Maintains professional attitude.

Stokes Automotive Group is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression.

Requirements

• One to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.