Service Business Development Center (BDC) Representative

Bellingham Ford; Washington (District of Columbia); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Employee discounts

Career advancement opportunities

Job summary

Bellingham Ford is seeking a professional, organized and customer-focused Service BDC representative to join our service team. The role handles inbound/outbound communications to schedule service appointments, send maintenance reminders, and follow up with customers to ensure satisfaction.

You will be the critical link between customers and the service department, delivering accurate scheduling, timely responses, and a positive customer experience from first contact through service completion.

Qualifications

• Strong communication and interpersonal abilities.
• Professional phone etiquette and clear spoken/written English.
• Good organizational and multitasking capabilities.
• Ability to thrive in a fast-paced setting and learn dealership software.
• Positive, team-oriented attitude; customer-service mindset.

Responsibilities

• Answer incoming calls promptly and professionally.
• Schedule service appointments accurately and efficiently.
• Make outbound calls for reminders, confirmations, and follow-ups.
• Maintain customer information and appointment records.
• Communicate with service advisors about availability and capacity.
• Respond to inquiries via phone, text, and email promptly.
• Support goals for customer satisfaction and retention.

Skills

Communication skills

Phone etiquette

Organizational skills

Multitasking ability

Fast-paced environment adaptability

Computer proficiency

Team player

Customer service experience

Job description

POSITION SUMMARY

Bellingham Ford is seeking a professional, organized and customer-focused Service BDC (Business Development Center) Representative to join our service team. The Service BDC Representative is responsible for handling inbound and outbound customer communications related to vehicle service appointments, maintenance reminders, follow-up calls, and overall customer satisfaction.

This role serves as a critical connection between our customers and service department by delivering excellent communication, accurate scheduling, and a positive customer experience from the first point on contact,

SCHEDULE

Monday through FridayFull-time position8:00-4:30 with a 30 minute lunch

PRIMARY RESPONSIBILITIES

• Answer incoming phone calls promptly and professionallySchedule customer service appointments accurately and efficiently*
• * Make outbound calls for:
• Service reminders
• Appointment confirmations
• Missed appointment follow-ups
• Declined service follow ups
• Customer satisfaction follow-up calls
• Communicate effectively with service advisors and management regarding appointment availability and shop capacity
• Maintain accurate customer information and appointment records within dealership software systems
• Respond to customer inquiries via phone, text, and email in a timely manner
• Help manage and maintain the daily service appointment scheduleAssist in reducing no-shows and improving service retentionProvide customers with a friendly, professional, and welcoming experienceEscalate customer concerns appropriately when necessarySupport dealership goals for customer satisfaction and retention

QUALIFICATIONS

• Strong communication and interpersonal skillsProfessional phone etiquette
• Strong organizational and multitasking abilities
• Ability to work in a fast-paced environment
• Basic computer proficiency and ability to learn dealership software systems
• Positive attitude and team-oriented mindset
• Previous customer service, call center, or automotive experience preferred but not required

EXPECTATIONS

• Employees are expected to arrive on time and ready to work at the start of their scheduled shift
• Maintain professionalism in all customer and employee interactions
• Represent Bellingham Ford in a positive and customer-focused manner
• Maintain confidentiality of customer and dealership information
• Work cooperatively with service advisors, technicians, dispatchers, and management

BENEFITS

• Medical, dental, and vision insurance
• Paid time off
• 401(k)
• Employee discounts
• Opportunities for advancement and continued development

COMPENSATION

Hourly pay depending on experiencePotential bonus or performance incentives based on appointment setting and customer retention metrics