Service Billing Coordinator

fortisfiresafety; Fort Myers (FL); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Paid vacation and sick time

401(k) retirement plan with company-mâ

Medical, Dental, and Vision insurance

Short-term/Long-term disability

Life Insurance

Career Advancement Opportunities

Job summary

Fortis Fire & Safety is seeking a detail‑oriented Service Billing Coordinator for our Fort Myers, FL office. This in‑office role reports to the Service Manager and works closely with senior leadership.

You will handle service billing accuracy, coordinate service activities, permit support, accounts receivable tasks, and general administrative duties in a fast-paced environment. The ideal candidate demonstrates organization, accuracy, and customer service excellence, with the ability to manage

Qualifications

• 2-4 years of billing, administrative, or office experience.
• Ability to work consistently in an in-office environment.
• Excellent attention to detail and accuracy in data entry.
• Strong communication skills for interaction with customers and internal teams.
• Ability to prioritize tasks and meet deadlines in a dynamic environment.
• Proficiency in Microsoft Office Suite and CRM/accounting software.

Responsibilities

• Process billing for inspections and service work, ensuring accuracy before submission.
• Coordinate and set up service calls in SME.
• Close old service calls in CRM/Accounting when billed and paid or no longer applicable.
• Prepare and submit permit applications to local AHJ.
• Manage accounts receivable for Fort Myers Service Department, including past-due collections.
• Schedule inspections and ensure all required documentation is completed.
• Update customer contact information in CRM/Accounting System as received.
• Receive daily packages and process packing slips and labeling.
• Receive daily mail and route to appropriate individuals.

Skills

Billing experience

In-office work

Attention to detail

CRM experience

Microsoft Office

Communication skills

Tools

CRM software

Accounting software

Job description

We do not accept unsolicited resumes from third-party agencies. Resumes submitted without prior approval from our Talent Acquisition team will not be eligible for placement fees.

Company Overview

At Fortis Fire & Safety, we provide industry-leading fire protection & security services across the United States. Our ever-growing footprint can be seen in California, Florida, North Carolina, and Chicago, and we are acquiring new brands all the time.

We are proud to work together as one team under the Fortis Fire & Safety family, which includes CJ Suppression, Diversified Systems, Inc., Integrated Fire & Security Solutions, LaMarco Systems, LifeSafety Management, Piper Fire Protection, and VFS Fire & Security Services. United by a shared mission, we deliver comprehensive fire protection and security solutions nationwide.

Joining Fortis means becoming part of a nationwide, next-generation fire protection company. We're dedicated to a People-First philosophy, where we invest in our team through training and development, as well as a competitive benefits package. In return, we expect the very best from each of our employees every day.

Benefits

Here at Fortis and throughout our family of brands, we offer a comprehensive benefits package that includes:

• Paid vacation and sick time
• Company Paid Holidays
• Additional paid time off for life events (e.g., jury duty, bereavement)
• Competitive compensation
• 401(k) retirement plan with competitive company match
• Medical, Dental, and Vision insurance
• Short-term/Long-term disability insurance
• Life Insurance
• Career Advancement Opportunities and more!

This is a general overview of benefits. Specific eligibility and coverage details will be provided during the hiring process

Job Summary

Integrated Fire & Security Solutions is seeking a detail‑oriented Service Billing Coordinator to support our Fort Myers, FL office. This in‑office role reports to the Service Manager and works closely with senior leadership. The position is responsible for service billing accuracy, coordination of service activities, permitting support, accounts receivable tasks, and general administrative duties. This is an in‑office role and will primarily support the Fort Myers, FL market and surrounding areas.

We are looking for a task‑driven professional who excels in organization, accuracy, and customer service, and who can effectively manage multiple administrative and billing responsibilities in a fast‑paced service environment.

Essential Duties and Responsibilities

• Process billing for inspections and service work, including verifying accuracy prior to submission.
• Coordinate and set up service calls in SME.
• Close old service calls in company CRM/Accounting System once billed and paid in full, or when billing is no longer applicable.
• Prepare and submit permit applications to the local Authority Having Jurisdiction (AHJ).
• Manage Fort Myers Service Department accounts receivable, including collections of past‑due balances.
• Schedule inspections and ensure all required documentation is completed.
• Update customer contact information in company CRM/Accounting System as received.
• Receive daily packages; label and mark boxes with appropriate codes, and process packing slips.
• Receive daily mail and route to the appropriate individuals.

Required Skills & Qualifications

• 2-4 years of relevant billing, administrative, or office experience
• Ability to work consistently in an in-office environment.
• Excellent attention to detail and accuracy in data entry.
• Strong communication skills for interaction with customers and internal teams.
• Ability to prioritize tasks and meet deadlines in a dynamic environment.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word, etc.)
• Proficiency in CRM systems or relevant Accounting software.
• Working knowledge of standard office equipment.
• Ability to work independently and remain task focused.
• This role may require extended periods of sitting or standing, movement around the office or job site, and operation of standard equipment. Physical activities can include reaching, bending, kneeling, climbing, and lifting up to 75 lbs. Field positions may involve heavy lifting, working in varying climates (including outdoor conditions), construction or low-voltage environments, and exposure to dust, noise, or confined spaces. Personal protective equipment (PPE) may be required. Some roles may require travel.

Fortis Fire & Safety Inc. is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. To perform this job successfully, an individual must be able to perform each ess