Service BDC Specialist: Drive Appointments & Retention

Dave White Chevrolet Inc

Sylvania (OH)

On-site

USD 34,000 - 52,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

401(k) Savings Plan with 4% Employer 4

Paid Vacation

6 Company Holidays

Paid Training

Ongoing Professional Development

Employee Discounts

Closed Sundays

Internal Career Advancement Opportunit

Competitive Compensation and Incentive

Long-Term Job Security

Team-Oriented Work Environment

Established Family-Owned Company with

Over 100 Years in Business

Job summary

Dave White Chevrolet in Sylvania, Ohio, seeks a Service BDC Representative to join our team. You will be the first contact for customers, scheduling service appointments and ensuring the service schedule stays productive.

This role emphasizes strong communication and organization in a fast-paced environment. We offer medical, dental, vision, and life insurance, a 401(k) with 4% match, paid vacation, holidays, training, development opportunities, employee discounts, and long-term job security in

Qualifications

Previous customer service, call center, BDC, scheduling, or automotive experience preferred
Strong verbal and written communication skills
Comfortable making a high volume of inbound and outbound customer calls
Strong computer and typing skills
Ability to learn multiple dealership software systems
Highly organized with strong attention to detail
Ability to multitask in a fast-paced environment
Positive attitude and willingness to be coached
Goal-oriented and motivated by performance
Dependable and punctual
Ability to work effectively as part of a team
Valid driver's license
Willing to submit to a pre-employment background check and drug screen

Responsibilities

As a Service BDC Representative, you will be responsible for helping drive customer retention and service appointment volume while providing an excellent experience for every customer.
Answer incoming service calls and assist customers with scheduling service appointments.
Make outbound calls to existing customers to generate service appointments.
Schedule appointments accurately based on customer needs and service department capacity.
Maintain and help maximize the daily service appointment schedule.
Contact customers regarding recommended or previously declined maintenance and repairs.
Follow up with customers who missed or canceled service appointments.
Confirm upcoming appointments and help reduce appointment no-shows.
Assist customers with basic questions regarding maintenance, service needs, dealership hours, transportation options, and the service process.
Properly document customer concerns and appointment information so Service Advisors and Technicians are prepared for the customer's arrival.
Coordinate with the Service Advisors, Parts Department, and management when scheduling returning repairs or appointments requiring parts.
Utilize dealership CRM, scheduling, and communication systems consistently throughout the day.
Maintain accurate customer information and detailed notes on all customer interactions.
Participate in outbound service campaigns, recalls, maintenance reminders, and other customer-retention initiatives.
Maintain a professional, positive, and customer-focused attitude during every interaction.
Work closely with Service Management to achieve departmental appointment and customer-retention goals.