Service BDC Specialist – Customer Retention & Scheduling

Pine Belt CDJR MS; Meridian, Northern (MS, KY); Hybride; USD 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Paid training

Health insurance

Dental insurance

Vision insurance

Paid vacation

401(k)

Career advancement

Positive team culture

Résumé du poste

Toyota of Meridian is seeking a Service BDC Agent to engage customers by phone, text, and email, scheduling maintenance and repairs while maintaining a full appointment calendar for our service team.

You will re-engage inactive customers, ensure high-quality communication, and contribute to a seamless service experience from the initial contact to appointment completion.

Qualifications

• Positive attitude and professional appearance.
• Outstanding phone and communication skills.
• Strong organizational and time-management abilities.
• Self-motivated with a competitive drive to achieve goals.
• Ability to multitask in a fast-paced environment.
• Computer proficiency and attention to detail.
• Customer service, call center, hospitality, or dealership experience is a plus—but we will train the right person.

Responsabilités

• Make outbound calls to customers due for maintenance and repairs.
• Schedule and confirm service appointments.
• Contact customers who have missed or canceled appointments.
• Re-engage inactive customers and build long-term loyalty.
• Communicate through phone, text, email, and CRM tools.
• Help maintain a full appointment schedule for our service advisors.
• Deliver an exceptional customer experience with every interaction.

Connaissances

Outbound calls

CRM proficiency

Communication

Time management

Multitasking

Outils

CRM system

Description du poste

• Make outbound calls to customers due for maintenance and repairs.
• Schedule and confirm service appointments.
• Contact customers who have missed or canceled appointments.
• Re-engage inactive customers and build long-term loyalty.
• Communicate through phone, text, email, and CRM tools.
• Help maintain a full appointment schedule for our service advisors.
• Deliver an exceptional customer experience with every interaction.

What We're Looking For

• Positive attitude and professional appearance.
• Outstanding phone and communication skills.
• Strong organizational and time-management abilities.
• Self-motivated with a competitive drive to achieve goals.
• Ability to multitask in a fast-paced environment.
• Computer proficiency and attention to detail.
• Customer service, call center, hospitality, or dealership experience is a plus—but we will train the right person.

Performance Expectations

Successful team members consistently:

• Make100+ outbound customer calls per day.
• Maintain accurate CRM documentation.
• Help increase customer retention and service department growth.
• Work closely with service advisors and management to exceed dealership goals.

What We Offer

• Competitive salary plus performance bonuses.
• Paid training and ongoing professional development.
• Health, dental, and vision insurance.
• Paid vacation and holidays.
• 401(k)
• Career advancement opportunities within a growing organization.
• A positive team culture focused on customer service and success.

Why Toyota of Meridian?

We're building a service department known for hospitality, professionalism, and doing things the right way. Every customer interaction matters, and our Service BDC plays a critical role in creating a seamless experience from the first phone call to the final vehicle delivery.

If you're looking for a career where your effort is recognized, your performance is rewarded, and you can make a real impact every day, we'd love to hear from you.

Apply today and become part of the Toyota of Meridian team!

Equal Opportunity Employer
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