Service BDC Representative

Napleton Automotive Group; Town of Brookfield (WI); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Top compensation plans!

Family Owned and Operated - 90+ years

Medical, Dental, Vision Insurance, 401

Paid Vacation and Sick Time

Paid Training

Discounts on products, services, and+

Fantastic Growth Opportunities

Job summary

Napleton Automotive Group in Brookfield, WI seeks a results-oriented BDC Representative to handle internet inquiries and phone leads, generating appointments for the dealership sales and service teams.

You will maintain a proactive follow-up strategy, demonstrate product knowledge, and contribute to customer satisfaction and growth at Napleton's Toyota of Brookfield in a fast-paced, growing environment.

Qualifications

• Excellent computer skills required.
• Knowledgeable to call center environment.
• Automotive experience helpful but not required.
• Able to communicate persuasively with customers to set appointments.
• Willingness to undergo a background check in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

Responsibilities

• Handle incoming and outgoing phone calls and emails.
• Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction.
• Answer customer internet inquiries by both email and phone.
• Schedule sales appointments and reschedule no show customers.
• Contact customers based on current marketing incentives.
• Follow up with existing and potential customers to generate leads and close sales.
• Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase.
• Follow up in a manner that results in the customer visiting the dealership.
• Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction

Skills

Phone handling

Email handling

Lead follow-up

Appointment setting

Customer communication

CRM usage

Computer proficiency

Persuasive selling

Tools

CRM software

Job description

The Ed Napleton Automotive Group is looking for our nextBDC Representative. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton's Toyota of Brookfield, theBDCRepresentativeis responsible for handling internet inquiries and phone leads to generate appointments for the dealership sales departments.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

• Top compensation plans!


• Family Owned and Operated - 90+ years in business!


• Medical, Dental, Vision Insurance, 401k


• Paid Vacation and Sick Time


• Paid Training


• Discounts on products, services, and vehicles


• Fantastic Growth Opportunities

Job Responsibilities:

• Handle incoming and outgoing phone calls and emails


• Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction


• Answer customer internet inquires by both email andphone


• Schedule sales appointments and reschedule no show customers


• Contact customers based on current marketing incentives


• Follow up with existing and potential customers to generate leads and close sales


• Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase


• Follow up in a manner that results in the customer visiting the dealership


• Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction

Job Requirements:

• Excellent computer skills required.


• Knowledgeable to call center environment.


• Automotive experience helpful but not required.


• Able to communicate persuasively with customers to set appointments.


• Willingness to undergo a background check in accordance with local law/regulations


• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws