Service BDC - Lexus Of Serramonte

Sonic Automotive, Inc.; California, Northern (MO, KY); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

HSA

401k

PTO

Training opportunities

Advancement opportunities

Job summary

Lexus of Serramonte, part of Sonic Automotive, Inc., is hiring a Service BDC Agent to generate service appointments and manage customer inquiries via the internet. The role uses CRM software to track interest, requires strong phone skills, and rewards reliability with growth opportunities.

Full-time, on-site position with competitive pay and extensive benefits including medical, dental, vision, HSA, 401k, and PTO.

Qualifications

• Experience in a high-volume call center or commission-driven role.
• Excellent interpersonal skills over the phone.
• Ability to work independently and as part of a team in a fast-paced environment.
• Authorized to work in the USA.
• Able to pass pre-employment testing including background checks, MVR, drug test, and valid driver license.

Responsibilities

• Respond to internet inquiries with courtesy and professionalism.
• Enter all customer inquiry data into the CRM promptly and accurately.
• Generate services appointments.
• Conduct phone surveys to gauge customer preferences and experience.
• Utilize lead management tools effectively.
• Prepare necessary reports and forms on time.
• Perform other duties as assigned.
• Demonstrate ethical behavior and maintain customer satisfaction.

Skills

Interpersonal skills

Phone etiquette

Team player

Tools

CRM software

Lead management tools

Job description

Service BDC - Lexus Of Serramonte in Colma, CA at Sonic Automotive

Job Type: Customer Service

Experience: Associate

About

Lexus of Serramonte is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Salary: $21.00 per hour

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

The Service BDC Agent is responsible for generating services appointments with customers that contact the dealership via the internet. The BDC Fixed Ops delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The service BDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate services appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

• Previous experience in either a high-volume call center environment or commission driven role.
• Excellent interpersonal skills over the phone.
• Goal-driven to meet and exceed store appointment goals.
• Ability to work independently and as part of a team in a fast paced environment
• Strong organizational and time management skills
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Preferred Qualifications

• Previous BDC experience for an automotive dealership

(The Service BDC Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $21.00.)

Schedule

• Full Time
• Monday through Saturday availability

It's time to make the most important move of your career. From our cooperative team-based approach; to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.