Service BDC Associate - Fowler Toyota Tulsa

Fowler Toyota Tulsa; Sperry (OK); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

Disability Insurance

401K

Job summary

Fowler Toyota Tulsa is seeking a Service BDC Associate to act as a liaison between the dealership and customers. You will manage high volumes of inquiries via phone, email, text and chat, assist in scheduling service appointments, and maintain logs and reports daily.

The role emphasizes excellent telephone and written communication, the ability to build rapport with clients, follow instructions, and follow up with customers to maximize appointments.

Job description

Service BDC AssociateYou have outstanding communication skills, you have great phone skills, motivated and energetic. Stop wasting that talent! Showcase your talents for a company that recognizes and rewards you! The Service Business Development Center (BDC) Agent serves as a liaison between the dealership and its customers. Develops procedures to maximize appointments via the telephone or other outside sources. Assists department managers and technicians to administer customer relations programs designed to build and retain a loyal customer base.Job ResponsibilitiesAssists in generating, and posting reports and logs of incoming calls to made and sold service appointments.Manage a high volume of customer inquiries by phone, email, text and chatAssists in obtaining basic demographic information about each customer, a computer system, a log sheet, or other method established by the dealership.Assists in preparing and posting reports for all appointments made daily.Communicates all missed opportunities with management.Work in a team environment providing customers a top level experienceSkills/QualificationsExcellent telephone skills are a mustAbility to instantly build rapport with clientsFriendly but professional demeanorExcellent written and oral communication skillsEnjoy talking on the phone and willing to help customersOvercome customer objections in order to set the appointmentsStrong organizational skills with the ability to effectively multi-task in a fast-paced environmentAbility to follow instructions to perform tasks for the Business Development ManagerDetermination to effectively follow-up with customersJob RequirementsHigh school diploma/GEDBasic computer skillsValid Driver's License and MVR acceptable to our Insurance CarrierPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.Language SkillsAbility to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.CompensationCompensation is based on experience and is highly competitive in the marketplace.What We OfferPerks & BenefitsFowler offers medical, vision, dental life & disability insurances. Fowler has a 401K employer matching plan, Paid Time Off, Volunteer Paid Time Off, Paid Holidays, and Parental Leave & Bereavement Leave. Fowler also offers its employees access to an employee assistance program. Fowler offers job specific education to include student sponsorships, internships, manufacturer and dealership training with Graduate & Tool Incentive programs. Fowler also offers the Mamava Lactation Pods for customers and personnel.The Fowler Standard – This is what drives us. being friendly, helpful, honest and fairThe mission of Fowler is to grow our business by earning the respect, trust and loyalty of our customers through our employees.Fowler’s vision is to be the dealer of choice in the communities we serve. We will do this by providing exceptional products, services, and superior customer service.Our dedication to the development and advancement of our people, technology and systems will help us get there together.Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate employees on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.