Service BDC Agent

Jim Norton Toyota; Tulsa (OK); On-site; USD 33,480 - 55,800; Full time

Benefits offered by this job

Health and dental insurance options

Paid time off and holidays

Employee discounts on vehicles and services

Job summary

Jim Norton Toyota is looking for a motivated and customer-focused Service BDC Agent to join our team in Tulsa, OK. In this role, you will be the primary point of contact for service customers, managing appointments and ensuring smooth communication with the service department.

The ideal candidate should have previous experience in customer service, excellent communication skills, and proficiency with CRM software. The position offers competitive monthly salaries, health insurance options, and opportunities for career growth.

Qualifications

• Previous experience in a customer service role, preferably within the automotive service industry.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Answer inbound calls and respond to customer inquiries regarding service appointments.
• Schedule and confirm service appointments promptly and efficiently.
• Maintain accurate customer records in the dealership’s CRM system.

Skills

Customer service experience

Communication skills

Organizational skills

Multitasking

CRM software proficiency

Positive attitude

Tools

CRM software

Job description

Jim Norton T - Town Chevrolet is seeking a motivated, customer‑focused Service BDC Agent to join our team in Tulsa, OK. In this role you will act as the primary point of contact for service customers, managing appointments, responding to inquiries, and ensuring smooth communication with the service department.

Responsibilities

• Answer inbound calls and respond to customer inquiries regarding service appointments, estimates, and repairs.
• Schedule and confirm service appointments promptly and efficiently.
• Maintain accurate customer records and service history in the dealership’s CRM system.
• Communicate proactively with customers regarding vehicle status and follow‑ups.
• Assist the service department with administrative tasks to facilitate smooth operations.
• Handle customer concerns with professionalism and elevate issues as necessary.

Requirements

• Previous experience in a customer service role, preferably within the automotive service industry.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and handle a fast‑paced environment.
• Proficiency with CRM software and basic computer applications.
• Positive attitude and a commitment to delivering outstanding customer service.

Benefits

• Competitive salary range of $3,000.00 – $5,000.00 per month, paid bi‑weekly.
• Health and dental insurance options.
• Paid time off and holidays.
• Employee discounts on vehicles and services.
• Opportunities for career growth and professional development.
• Supportive team environment at a well‑established dealership.

About the Company

Jim Norton T - Town Chevrolet is a trusted automotive dealership in Tulsa, OK, known for its commitment to customer satisfaction and quality service.