SERVICE BDC AGENT

Southwest Ford, Inc.; Weatherford (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Priority Dispatch Corp. is seeking a Customer Service Coordinator in Weatherford, TX. The role focuses on handling customer inquiries, scheduling service appointments, and ensuring high satisfaction while collaborating with the dealership service team.

Responsibilities include maintaining records, multi-tasking across programs, and communicating with service advisors to meet customer needs within the shift. Bilingual English/Spanish is a plus for this role.

Qualifications

• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in Microsoft Office and computer skills.
• Bilingual English and Spanish a plus.

Responsibilities

• Answer customer inquiries via phone in a professional and courteous manner.
• Scheduling service check-ins and coordinating with the service department.
• Maintaining accurate and up-to-date customer records.
• Manage your time with the customer and remain on track and productive.
• Be able to communicate with service advisors and associates.
• Make outbound efforts to existing customers.
• Must be able to work the entire shift assigned.

Skills

Customer service

Communication

Multitasking

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Details

Job Location: SouthWest Ford - Weatherford, TX 76087The coordinator plays one of the most important roles in which communication with the customer may be the start of a relationship between the dealership and the customer. In this role, you will be responsible for managing customer inquiries and scheduling service appointments for our dealership. Your primary goal will be to provide exceptional customer service and ensure customer satisfaction. You will work closely with our service department to ensure that all customer needs are met in a timely and efficient manner. Our coordinators handle many types of calls, must be efficient, must be able to multi-task with various programs, have excellent customer service skills, and be able to speak clearly and engage with the customers.

Responsibilities

Some duties include, but are not limited to:

• Answer customer inquiries via phone, in a professional and courteous manner.
• Scheduling service check-ins and coordinating with the service department.
• Maintaining accurate and up-to-date customer records
• Manage your time with the customer and remain on track and productive.
• Be able to communicate with service advisors and associates.
• Make outbound efforts to existing customers.
• Must be able to work the entire shift assigned.

Minimum Qualifications

• High school diploma or equivalent
• Excellent communication and customer service skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in Microsoft Office and computer skills
• Bilingual in English and Spanish a plus!!

Open 7:00 am to 7:00 pm Monday Through Friday and 7:00 am to 4:00 pm on Saturdays Available shifts: 10:00 am to 7:00 pm - Full Time / 40 hoursQualifications