Service BDC

DuPratt Ford Dixon; Dixon (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Professional development and training

Supportive team environment

Job summary

DuPratt Ford Dixon in Dixon, CA is seeking a motivated, customer-focused Service BDC to handle service appointment scheduling and coordination with the service department. You will be the primary contact for customers seeking service appointments and will strive to maintain our high standards of customer satisfaction.

You will answer calls, schedule appointments using dealership software, follow up on status and satisfaction, and help maintain accurate records while supporting service

Qualifications

• High school diploma or equivalent; additional education or training is a plus.
• Experience in customer service or BDC role, preferably in automotive service.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Comfortable using computer software and CRM systems.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Positive attitude and dedication to providing outstanding customer service.

Responsibilities

• Answer inbound calls and respond to service inquiries promptly and professionally.
• Schedule and confirm service appointments using dealership software systems.
• Follow up with customers regarding service status and satisfaction.
• Communicate effectively between customers and service technicians to relay important information.
• Maintain accurate customer records and appointment schedules.
• Assist with service promotions and campaigns to increase customer engagement.
• Work closely with the service department to optimize workflow and service efficiency.

Skills

Customer service

Communication skills

CRM systems

Organizational skills

Multitasking

Education

High school diploma

Tools

CRM software

Job description

DuPratt Ford Dixon is seeking a motivated and customer-focused Service BDC to join our team in Dixon, CA. In this role, you will be the primary point of contact for customers seeking service appointments, helping to schedule and coordinate with our service department to ensure a seamless and positive experience. You will play a crucial part in maintaining our high standards of customer satisfaction and service excellence.

Responsibilities

• Answer inbound calls and respond to service inquiries promptly and professionally.
• Schedule and confirm service appointments using dealership software systems.
• Follow up with customers regarding service status and satisfaction.
• Communicate effectively between customers and service technicians to relay important information.
• Maintain accurate customer records and appointment schedules.
• Assist with service promotions and campaigns to increase customer engagement.
• Work closely with the service department to optimize workflow and service efficiency.

Requirements

• High school diploma or equivalent; additional education or training is a plus.
• Previous experience in a customer service or BDC role, preferably in an automotive service environment.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Comfortable using computer software and CRM systems.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Positive attitude and dedication to providing outstanding customer service.

Benefits

• Competitive salary range: $40,000.00 - $60,000.00 per year, paid semi-monthly.
• Health, dental, and vision insurance options.
• Paid time off and holidays.
• Opportunities for professional development and training.
• Supportive team environment and a chance to grow your automotive career.

About the Company

DuPratt Ford Dixon is a trusted name in the Dixon, CA community, committed to providing exceptional automotive sales and service experiences. Our dealership prides itself on a customer-first approach, quality vehicles, and a team dedicated to excellence. Join us and be a part of a company that values integrity, teamwork, and community involvement.