Service BDC

Hyundaicareers; Denver (CO); Híbrido; USD 35.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

401(k) matching

Paid Time Off

Descripción de la vacante

Hyundaicareers is seeking a customer-oriented Service Advisor in Denver to bridge customers and technicians. You’ll manage scheduling, perform outbound outreach, and coordinate with technicians for real-time repair updates.

Ideal candidates communicate clearly, handle high volumes, and document records accurately. Training is provided; prior call-center or auto-service experience is a plus. Competitive pay and full benefits offered.

Formación

• Excellent telephone etiquette and ability to explain repairs in simple terms.
• Proficient with CRM software and basic computer programs.
• Capable of handling high call volumes and documenting records accurately.
• Prior call center or automotive service experience preferred but training provided.

Responsabilidades

• Take inbound calls to schedule service appointments and manage daily workflow.
• Make outbound service campaign calls to remind clients or follow up on no-shows.
• Act as customer advocate, answering basic service questions and coordinating updates.
• Respond to inquiries via phone, text, chat, and email using CRM/DMS software.

Conocimientos

Excellent telephone etiquette

Crm software proficiency

Strong multi-tasking

Clear communication

Herramientas

CRM software

Descripción del empleo

Are you a "people person" with a passion for cars? Join our fast-paced service team where you’ll be the primary bridge between our customers and our expert technicians.

What You’ll Do:

• Manage the Schedule: Take inbound calls to facilitate service appointments and maintain the dealership’s daily workflow.
• Customer Outreach: Perform outbound "service campaign" calls to remind clients of upcoming maintenance or follow up on "no-show" appointments.
• Problem Solve: Act as a customer advocate, answering basic service questions and coordinating with technicians to provide real-time repair updates.
• Digital Communication: Respond to inquiries via phone, text, online chat, and email using our [CRM/DMS] software.

Who We’re Looking For:

• Communicators: You have excellent telephone etiquette and the ability to explain technical repairs in simple, friendly terms.
• Tech-Savvy Professionals: You are proficient with CRM software and basic computer programs.
• Detailed Multi-taskers: You can handle high call volumes while accurately documenting customer records and repair orders.
• Experience: Prior experience in a call center or automotive service environment is preferred but not required—we provide paid training!.

Why Join Us in 2026?

• Competitive Pay: Typical roles in 2026 range from $35,000 to $45,000 annually, often with performance-based bonuses.
• Growth Opportunities: We promote from within to roles like Service Advisor or BDC Manager.
• Modern Benefits: Full health/dental/vision coverage, 401(k) matching, and Paid Time Off (PTO).