Service & Bar Lead — Guest Experience Champion

wagamama; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

wagamama in New York is seeking a Service Manager to lead front-of-house and bar operations in a high-volume setting. You will drive exceptional guest experiences, ensure seamless service, and coach a dedicated team to perform at peak levels.

Key responsibilities include overseeing bar operations, staffing, training, and financial performance while maintaining wagamama standards and hospitality excellence, with flexibility to work extended hours as needed.

Qualifications

• 2–5+ years of restaurant management experience, including bar leadership.
• Strong knowledge of beverage programs and responsible alcohol service.
• Proven leadership, coaching, and team development skills.
• Experience managing labor, inventory, and cost controls.
• Excellent communication and problem-solving abilities.

Responsibilities

• Lead guest-facing operations and uphold hospitality standards.
• Oversee bar operations, inventory, ordering, cost controls, and alcohol service.
• Recruit, train, coach, and develop front-of-house and bar team members.
• Manage daily service flow, scheduling, reservations, and coordination with kitchen leadership.
• Support labor management, sales growth, beverage costs, and profitability goals.
• Ensure compliance with health, safety, sanitation, and company policies.
• Assist with scheduling, payroll, reporting, and inventory management.

Skills

Leadership

Bar management

Team development

Communication

Problem solving

Job description

wagamama in New York is seeking a Service Manager to lead front-of-house and bar operations in a high-volume setting. You will drive exceptional guest experiences, ensure seamless service, and coach a dedicated team to perform at peak levels.

Key responsibilities include overseeing bar operations, staffing, training, and financial performance while maintaining wagamama standards and hospitality excellence, with flexibility to work extended hours as needed.