Service Manager

Paycom; New York, Northern (NY, KY); On-site; USD 65,000 - 70,000; Full time

Job summary

wagamama in New York, NY is seeking a Service Manager to lead front-of-house and bar operations in a high-volume restaurant. You will drive guest experiences, staff performance, and financial results while upholding wagamama standards.

Responsibilities include managing bar operations, inventory, scheduling, training, payroll, and collaboration with kitchen leadership to deliver seamless service and consistent hospitality across shifts.

Qualifications

• 2–5+ years of restaurant management experience, including bar leadership.
• Strong knowledge of beverage programs and responsible alcohol service.
• Proven leadership, coaching, and team development skills.
• Experience managing labor, inventory, and cost controls.
• Strong communication, organizational, and problem-solving abilities.

Responsibilities

• Lead guest-facing operations and ensure exceptional hospitality standards.
• Oversee bar operations, inventory, ordering, cost controls, and responsible alcohol service.
• Recruit, train, coach, and develop front-of-house and bar team members.
• Manage daily service flow, staffing, reservations, and coordination with kitchen leadership.
• Support labor management, sales growth, beverage costs, and profitability goals.
• Ensure compliance with health, safety, sanitation, and company policies.
• Assist with scheduling, payroll, reporting, and inventory management.

Skills

Restaurant management

Bar leadership

Beverage programs

Alcohol service

Team development

Labor management

Inventory control

Communication

Job description

# Service ManagerHot JobNew York, NY 10158## OverviewSalary Range$65,000.00 - $70,000.00 SalaryPosition TypeFull Time## Description**About wagamama**At wagamama, from *bowl to soul* reflects how we care for our guests and our people. Guided by our philosophy of **kaizen**—always striving to be better—we foster a culture where growth, teamwork, and continuous learning thrive. Join a team where your voice matters, your development is supported, and your work has a meaningful impact.**About the Role**The Service Manager leads front-of-house and bar operations in a high-volume restaurant, ensuring exceptional guest experiences, seamless service, and strong team performance. This role oversees bar operations, steps of service, staffing, training, and financial performance while maintaining wagamama standards and excellence.**Key Responsibilities*** Lead guest-facing operations and ensure exceptional hospitality standards.* Oversee bar operations, inventory, ordering, cost controls, and responsible alcohol service.* Recruit, train, coach, and develop front-of-house and bar team members.* Manage daily service flow, staffing, reservations, and coordination with kitchen leadership.* Support labor management, sales growth, beverage costs, and profitability goals.* Ensure compliance with health, safety, sanitation, and company policies.* Assist with scheduling, payroll, reporting, and inventory management.**Qualifications*** 2–5+ years of restaurant management experience, including bar leadership.* Strong knowledge of beverage programs and responsible alcohol service.* Proven leadership, coaching, and team development skills.* Experience managing labor, inventory, and cost controls.* Strong communication, organizational, and problem-solving abilities.**Physical Requirements & Availability*** Ability to stand for extended periods and lift up to 50 lbs.* Flexible availability, including days, nights, weekends, and holidays.* Ability to work up to 55 hours per week, depending on business needs.* Occasional off-site support and up to 10% travel may be required.