Service Auditor

Zohorecruit; Pennsylvania; On-site; USD 60,000 - 80,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid sick leave

Paid time off

Job summary

Zohorecruit is seeking a part-time Quality Assurance Auditor in Philadelphia to secretly audit hospitality and service engagement from a guest perspective. You will assess whether associates meet audit criteria and coordinate with leadership across shifts. Travel to various communities is expected.

Required are strong analytical skills, excellent communication, and the ability to work independently. The role emphasizes discretion, reliability, and a passion for luxury hospitality experiences.

Qualifications

• Understanding hospitality operations and quality control standards.
• Ability to assess service experiences as per audit criteria.
• Strong time management and organizational skills.

Responsibilities

• Travel to and from assigned communities to conduct audits.
• Assess guest experiences discreetly and impartially.
• Interact with staff to gauge service quality and behavior.
• Prepare and submit objective audit reports after each visit.
• Maintain discretion while posing as a guest or prospective resident.

Skills

Travel readiness

Discreet auditing

Communication skills

Analytical thinking

Independent work

Job description

Philadelphia, United States | Posted on 09/28/2026

The responsibility of the Quality Assurance Auditor is to assess hospitalityand service engagement as it relates to the resident, guest and clientexperience. The Quality Assurance Auditor performs his or her duties secretlyand from the guest or prospective resident perspective.

The Quality Assurance Auditor possesses a thoroughunderstanding of the service engagement expectations set forth by our companyand our clients. Quality Assurance Auditors must have knowledge of qualitycontrol procedures and the ability to assess whether or not associates performand deliver the experience as identified by our audit criteria. They are ableto effectively manage working time and possess a thoroughly developedanalytical skill set. They must also be able to coordinate auditing teams acrossall three shifts of operations and ensure proper communication with executiveleadership. Quality Assurance Auditors may be required to travel extensively toaudit all associates and operations.

The educational and training requirements

Quality Assurance Auditors are required to understandhospitality-centric operations typically experienced at hotels, resorts orluxury residential communities. The Quality Assurance Auditor assesses a widevariety of hospitality quality control standards. Therefore, three to fiveyears of hotel, resort or related experience is preferred.

Quality Assurance Auditor Tasks & Requirements

• Travelto and from assigned communities.
• Abilityto conduct duties discreetly and impartially.
• Remainingdiscreet while you pose as a regular guest or a prospective resident.
• Interactwith associates over the phone and in person to gauge service experiencesand behaviors as indicated by but not limited to the audit criteria.
• Flexibledisposition.
• Organizationaland time management skills.
• Inspectthe lobby/concierge environment to detect possible concerns and areas forimprovement.
• Completeand submit an audit report detailing the experience after each visit.
• Highlyenergetic, honest, and motivated.
• Excellentcommunication and interpersonal skills
• Abilityto work independently, without supervision.
• Result-oriented,with an engaging personality and a passion for luxury hospitality serviceand experiences.
• Beingproactive and able to handle various assignments.
• Analyticalskills: Analyzing notes and documentation taken during the assessment inorder to write an objective report.
• Greatattention to detail: Being able to inspect the quality of customer serviceprovided.
• Own,possess or have consistent access to reliable transportation

Job Types: Part-time, Contract

Benefits include health, dental, and vision insurance, paid sick leave, andpaid time off.