Service Attendant

Western States Equipment; Pocatello (ID); On-site; USD 42,000 - 60,000; Full time

Job summary

Western States Equipment is seeking a yard technician to maintain and inventory heavy rents, sales, and used equipment in the yard. You will instruct customers on proper use and safety, load/unload machines, and ensure equipment is clean and ready for delivery.

The role requires CDL and a strong focus on safety, with responsibilities that include inspecting returned machines, organizing the yard, and coordinating shipping/receiving documents.

Qualifications

• Proof of high school diploma or GED.
• Associates degree preferred.
• CDL license required.
• Previous industry experience preferred.

Responsibilities

• Instructs customer on proper use and safety procedures.
• Loads and unloads machines on customer transportation.
• Maintains organization and appearance of the yard.
• Completes documents for shipping and receiving equipment.
• Inspects machines upon customer return for damage and fuel levels.
• May assist other technicians with minor repairs or maintenance.
• Washes, details, and touches up machines upon return to maintain appearance.
• Delivers and picks equipment as needed.
• Assists with shop cleanup.
• Handles all public and internal inquiries promptly and friendly.
• Adheres to customer care standards and safety policies.

Skills

Customer service

Light equipment operation

MS Office

Teamwork

Attendance

Overtime

Education

Diploma/GED

Associate degree preferred

CDL license required

Industry experience preferred

Job description

JOB SUMMARY:

This position is responsible for maintenance, preparation and inventory of heavy rents, sales, and used equipment in the yard.

Essential Functions

• Instructs customer on proper use and safety procedures. Loads and unloads machines on customer transportation.
• Maintains organization and appearance of the yard.
• Completes documents for shipping and receiving equipment.
• Inspects machines upon customer return for damage, abuse, fuel levels and all attachments.
• May assist other technicians with minor repairs or maintenance on returned machines.
• Washes, details, and touches up machines upon return as needed to maintain proper appearance.
• Completes final check of customer equipment before it leaves the yard.
• Steam cleans equipment and components on request; keeps steam-cleaning area clean and free of all debris.
• Maintains neat and organized attachment inventory.
• Delivers and picks equipment as needed.
• Maintains the tool room. Loans equipment to technicians. Inventories tools. Schedules repairs for tools with outside vendors.
• Assists with shop cleanup.
• Handles all public and internal inquiries in a prompt and friendly manner.
• Adheres to all customer care standards.
• Works safely at all times. Adheres to all applicable safety policies. Complies with all company policies, procedures and standards.
• May accomplish training and serve as a Green Belt in support of Western State’s Six Sigma program.
• Work within and promote corporate vision, mission, and values of the organization.
• Performs other duties as assigned.

Knowledge Skills And Abilities

• Proven customer service skills.
• Knowledge and use of usage and operation of light construction equipment.
• Knowledge and use of Microsoft computer products or other comparable systems required.
• Ability to develop and maintain effective working relationships with others.
• Consistent attendance and timeliness.
• Ability to work overtime with little or no notice.

Education And Experience

• Proof of high school diploma or General Education Degree (GED) required.
• Associates Degree from an accredited vocational school preferred.
• Previous industry experience preferred.
• Excellent driving record and valid driver’s license required with the ability to pass CDL requirements.
• Must be able to communicate (speak, read, comprehend, write in English).

Physical Characteristics

• Must be able to walk and stand for long periods of time along with sitting, repetitive stair climbing, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, twisting, pushing, pulling, leaning and twisting.
• Able to lift up to 50 lbs in accordance with Western States’ Lifting Safe Work Practice to include amount and approach.
• Must be able to meet all safety requirements for applicable safety policies.
• Exposure to extreme temperatures and environment.
• Exposure to high noise level.
• Exposure to fumes.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.

This role is designated as safety-sensitive.