Service Assurance Technician with French

GTT; United States; Remote; USD 65,000 - 95,000; Full time

Job summary

GTT is seeking a Service Assurance Technician with French to troubleshoot and resolve incidents across our global network while working in a remote capacity.

You will own incidents, perform validation, and coordinate with customers, vendors, and internal teams, leveraging strong networking knowledge and multilingual support to maintain a high-performing network environment.

Qualifications

• 2+ years of experience in a Telco, Service Provider, or similar environment.
• Strong troubleshooting and fault-diagnosis skills.
• Good understanding of BGP, OSPF, ISIS, and EIGRP.
• Experience with Layer 2 technologies, including VLANs, STP, and LACP.
• Knowledge of MPLS, L2VPN, and L3VPN services.
• Strong communication, customer service, and problem-solving skills.

Responsibilities

• Provide break/fix support across GTT’s global network.
• Own and drive incidents through to successful resolution.
• Perform technical validation, troubleshooting, and escalation management.
• Work closely with customers, vendors, and internal teams to resolve service issues.
• Configure network devices and support service migrations.
• Proactively identify recurring issues and drive preventative actions.
• Maintain accurate documentation and customer communications.
• Ensure operational procedures and best practices are followed.

Skills

Telco experience

Troubleshooting

Networking protocols

Layer 2 technologies

MPLS/VPN

Communication

Tools

Cisco IOS

Juniper JUNOS

SD-WAN

Job description

Service Assurance Technician with French

At GTT , our Service Assurance Team manages and maintains GTT’s international network, delivering exceptional support to customers worldwide. As a Service Assurance Technician , you will be responsible for troubleshooting network issues, managing incidents through resolution, and ensuring a stable, resilient, and high-performing network environment.

What You’ll Be Doing

• Provide break/fix support across GTT’s global network.
• Own and drive incidents through to successful resolution.
• Perform technical validation, troubleshooting, and escalation management.
• Work closely with customers, vendors, and internal teams to resolve service issues.
• Configure network devices and support service migrations.
• Proactively identify recurring issues and drive preventative actions.
• Maintain accurate documentation and customer communications.
• Ensure operational procedures and best practices are followed.

What We’re Looking For

Essential

• 2+ years of experience in a Telco, Service Provider, or similar environment.
• Strong troubleshooting and fault-diagnosis skills.
• Good understanding of BGP, OSPF, ISIS, and EIGRP.
• Experience with Layer 2 technologies, including VLANs, STP, and LACP.
• Knowledge of MPLS, L2VPN, and L3VPN services.
• Strong communication, customer service, and problem-solving skills.

Nice to Have

• Cisco IOS and hardware experience.
• Juniper JUNOS experience.
• Certifications such as CCNA, JNCNA, Fortinet FCA, or Palo Alto PCNSA/PCCSA.
• Experience with SD-WAN, Security, and SASE technologies.
• Experience in a NOC or Service Operations environment.

Working Pattern

• Extended business hours.
• Remote working model

Why GTT

• Adaptive mindset: A fast‑moving, start‑up‑style environment that encourages learning and innovation
• Collective impact: Close collaboration with product, engineering, and operations teams
• Customer ownership: Delivering stable, secure network platforms customers depend on

You’ll join a highly capable team where technical expertise, accountability, and continuous improvement are valued.

Our Commitment

GTT is committed to inclusion, fairness, and equal opportunity. We encourage applications from candidates of all backgrounds and experiences.

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