Service Associate - Tysons Corner

brobstongroup.com - Jobboard; McLean (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

brobstongroup.com - Jobboard is seeking a Customer Service Associate for its Tysons Corner location in McLean, Virginia. The role involves providing outstanding customer service by assisting clients with product selection, styling advice, and purchase transactions.

The ideal candidate will have over 2 years of retail or customer service experience, strong communication skills, and the ability to thrive in a fast-paced environment. Candidates should be flexible with working hours and able to maintain high standards in a luxury shopping experience.

Qualifications

• 2+ years of retail or customer service experience, preferably in a department store or luxury environment.
• Excellent interpersonal and communication skills with a customer-focused approach.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Greet and engage customers, assess needs, and provide personalized product recommendations.
• Drive sales through consultative selling and follow-up to build customer loyalty.
• Maintain visual merchandising standards and ensure product presentation.

Skills

Customer service experience

Communication skills

Sales techniques

Job description

Summary

Provide exceptional customer service on the sales floor by assisting clients with product selection, styling advice, and purchase transactions. Maintain an organized, well-merchandised sales floor and support daily store operations at the Tysons Corner location. Work collaboratively with the store team to meet sales goals and deliver a luxury shopping experience.

Responsibilities

• Greet and engage customers, assess needs, and provide personalized product recommendations.
• Drive sales through consultative selling and follow-up to build customer loyalty.
• Operate point-of-sale systems, process transactions, returns, and exchanges accurately.
• Maintain visual merchandising standards, ensure product presentation and floor replenishment.
• Support inventory tasks, including receiving, tagging, and organizing merchandise.
• Collaborate with colleagues to meet store performance targets and assist with special events or promotions.

Requirements

• 2+ years of retail or customer service experience, preferably in a department store or luxury environment.
• Excellent interpersonal and communication skills with a customer-focused approach.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Comfortable standing for long periods and performing light lifting.
• Strong attention to detail and ability to maintain high visual and service standards.