Client Service Representative - Tysons Galleria

Brobston Group LLC; McLean (VA); On-site; USD 38,000 - 52,000; Full time

Job summary

Brobston Group LLC in McLean, VA, is seeking a Client Service Representative to deliver exceptional service on the selling floor. You will welcome customers, maintain product knowledge, and support merchandising, receiving, and daily boutique operations.

The role involves handling POS transactions, cash procedures, phone inquiries, exchanges and returns, and assisting with inventories while upholding loss prevention and boutique policies.

Qualifications

• Minimum 3+ years of retail cashiering experience, luxury retail background preferred.
• Ability to work a full-time schedule with varied hours, including nights, weekends, and holidays.
• Strong interpersonal, communication, organizational, and follow-through skills with product knowledge.
• Physical ability to stand for extended periods and move boxes and fixtures.

Responsibilities

• Deliver outstanding customer service by greeting customers, maintaining product knowledge, and supporting the selling floor.
• Accurately operate POS registers, manage cash and media, and complete opening and closing cash procedures.
• Handle phone inquiries, take messages, manage customer exchanges and returns, and support aftersales.
• Assist with packing/wrapping merchandise, merchandising, display maintenance, housekeeping, receiving, and inventory counts.
• Support loss prevention, secure cash and receipts, and follow boutique policies and procedures.

Skills

Customer service

Cash handling

POS operation

Merchandising

Inventory management

Job description

Summary

The Client Service Representative supports daily client service operations at the boutique, overseeing POS activities, aftersales, phone communications, cash handling, inventory control, and loss prevention. Working closely with boutique management, this role ensures an exceptional, welcoming customer experience while assisting with merchandising, receiving, and general boutique operations. The CSR provides front-line support on the selling floor and participates in inventories and operational tasks as needed.

Responsibilities

• Deliver outstanding customer service by greeting customers, maintaining product knowledge, and supporting the selling floor.
• Accurately operate POS registers, manage cash and media, and complete opening and closing cash procedures.
• Handle phone inquiries, take messages, manage customer exchanges and returns, and support aftersales.
• Assist with packing/wrapping merchandise, merchandising, display maintenance, housekeeping, receiving, and inventory counts.
• Support loss prevention, secure cash and receipts, and follow boutique policies and procedures.

Requirements

• Minimum 3+ years of retail cashiering experience, luxury retail background preferred.
• Ability to work a full-time schedule with varied hours, including nights, weekends, and holidays.
• Strong interpersonal, communication, organizational, and follow-through skills with solid product knowledge.
• Physical ability to stand for extended periods and move and handle boxes and fixtures; willingness to adhere to company policies.