Service Associate - Night

EōS Fitness; North Richland Hills (TX); On-site; USD 15,153 - 16,531; Part time

Benefits offered by this job

Free membership for you and one family member

Discounted personal training and merchandise

Employee referral program

Access to daily pay

401(k) with company matching

Job summary

EōS Fitness in North Richland Hills, TX seeks an Overnight Service Associate to ensure a welcoming experience for members. Key responsibilities include greeting and assisting members, managing inquiries, and maintaining an organized front desk.

The ideal candidate has customer service experience and a passion for fitness. Hourly pay ranges from $11 to $12, with benefits such as free membership and health insurance options, dependent on eligibility. This position requires overnight hours from 10 PM to 6 AM.

Qualifications

• Previous experience in a customer service or front desk role.
• Strong interest in the fitness industry is a plus.
• Ability to handle a fast-paced environment.

Responsibilities

• Greet members and guests with a friendly attitude.
• Provide information about gym services and programs.
• Check in members using the gym's management system.

Skills

Customer service experience

Interpersonal skills

Ability to multitask

Proficiency in MS Office

Tools

Gym management software

Job description

N. Richland Hills, TX: Rufe Snow Dr / Hightower Dr

Core Purpose: To create loyal, lifelong fans and exercise practitioners.

Our Overnight Service Associate reports directly to the Operations Manager and is responsible for providing a welcoming, professional, and helpful experience to all members. Beyond greeting and directing members, guests, and staff upon entry, they serve as representatives of our gym’s commitment to exceptional service. They handle member inquiries and requests, offer knowledgeable assistance, and ensure every individual feels valued and supported in their fitness journey. The role is flexible and adaptive to the evolving needs of the gym, and duties are subject to change at management’s discretion.

Position Purpose

Be a great host, the member’s best source of information, and create a fun atmosphere for members, guests, and staff.

Responsibilities

• Greet members and guests with a friendly and professional attitude
• Provide information about gym services, programs, and membership options
• Address member inquiries, concerns, and complaints promptly and professionally
• Check‑in members and guests using the gym’s management system
• Oversee and manage check‑in alerts and notifications
• Ensure the front desk area is clean, organized, and stocked with necessary supplies
• Process payments for memberships, classes, and retail items
• Follow safety protocols and procedures to ensure the well‑being of all gym members and staff
• Monitor and manage inventory levels for coolers, beverages, and bar items, and track sales performance
• Complete gym walks to rack weights, pick up trash, and perform bathroom and locker room checks

Qualifications

• Previous experience in customer service or front desk role
• Experience or strong interest in the fitness industry is a plus
• Excellent interpersonal skills with a customer‑focused attitude
• Ability to multitask and handle a fast‑paced environment
• Proficiency in MS Office and familiarity with gym management software
• Strong organizational and problem‑solving skills
• Must be able to work overnight hours – 10 pm to 6 am; schedule may vary based on business needs
• Someone who embraces our Core Values

Requirements

• CPR certification required within 30 days of hire
• Must attend all mandatory company trainings within 30 days of employment
• Follow all current company policies and standard operating procedures, which may be updated or changed over time
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
• Ability to bend routinely and repetitively to lift more than 40 lbs
• Ability to access and operate company computer systems to prepare documents, enter data, and read reports from database or email system

Hourly Pay Range

$11 – $12 USD

Benefits and Perks

• Highly energetic and collaborative team
• Management team that cares about your professional development
• Free membership for you and one family member
• Discounted personal training and merchandise – including supplements
• Employee referral program
• Daily pay offered – access funds before payday
• Competitive pay plus vacation, holiday, and sick pay*
• Group health, dental, vision, supplemental life, and employee assistance program (subject to eligibility)*
• 401(k) with company matching*
• Personal education growth options with Sophia Learning

*Based on eligibility of tenure and full‑time vs. part‑time employment

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.