Service Associate - Night

EōS Fitness; Orem, Curtis (UT, UT); On-site; USD 14,774 - 21,042; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted personal training

Daily pay option

Competitive pay with vacation and health benefits

Job summary

EōS Fitness in Orem, Utah is seeking an Overnight Service Associate to enhance member experience during night hours. This role involves greeting members, processing payments, and maintaining safety protocols.

Ideal candidates will have customer service experience, strong interpersonal skills, and an interest in fitness. Benefits include free membership, competitive pay, and health insurance options. Join a collaborative team dedicated to your development!

Qualifications

• Previous customer service or front-desk experience.
• Strong interest in the fitness industry is a plus.
• Ability to work overnight hours and flexibility to business needs.

Responsibilities

• Greet members and guests with a friendly attitude.
• Provide information on gym services and memberships.
• Address member inquiries and concerns promptly.
• Oversee check-in and maintain the front desk area.
• Monitor inventory levels and conduct gym checks.

Skills

Customer service experience

Interpersonal skills

Multitasking

MS Office proficiency

Organizational skills

Tools

Gym management software

Job description

The Overnight Service Associate reports directly to the Operations Manager and provides a welcoming, professional, and helpful experience to all members, guests, and staff during night hours.

They greet and direct members, handle inquiries, process payments, manage the front desk area, oversee safety protocols, and perform miscellaneous duties such as inventory checks and gym walks. The role requires flexibility and adaptability to evolving needs.

Responsibilities

• Greet members and guests with a friendly and professional attitude
• Provide information about gym services, programs, and membership options
• Address member inquiries, concerns, and complaints promptly and professionally
• Check-in members and guests using the gym’s management system
• Oversee and manage check‑in alerts and notifications
• Ensure the front desk area is clean, organized, and stocked with necessary supplies
• Process payments for memberships, classes, and retail items
• Follow safety protocols and procedures to ensure the well‑being of all gym members and staff
• Monitor and manage inventory levels for coolers, beverages, and bar items, as well as track sales performance
• Complete gym walks to rack weights, pick up trash, and complete bathroom and locker room checks

Qualifications

• Previous experience in customer service or a front‑desk role
• Experience or strong interest in the fitness industry is a plus
• Excellent interpersonal skills with a customer‑focused attitude
• Ability to multitask and handle a fast‑paced environment
• Proficiency in MS Office and familiarity with gym management software
• Strong organizational and problem‑solving skills
• Must be able to work overnight hours (10 pm‑6 am) but may vary on business needs
• Embraces the company’s Core Values

Requirements

• CPR certification required within 30 days of hire
• Must attend all mandatory company trainings within 30 days of employment
• Follow all current company policies and standard operating procedures, which may be updated or changed over time
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
• Ability to bend routinely and repetitively to lift more than 40 lb
• Ability to access and operate company computer systems to prepare documents, enter data, and read reports from database or email system

Hourly Pay Range

$13 – $13 USD

Benefits and Perks

• A highly energetic and collaborative team
• A management team that cares about your professional development
• Free membership for you and one family member
• Discounted personal training and merchandise (including supplements)
• Employee referral program
• Daily pay option to access funds before payday
• Competitive pay plus vacation, holiday, and sick pay*
• Group health, dental, vision, supplemental life, and Employee Assistance Program*
• 401(k) with company matching*
• Personal education growth options with Sophia Learning

* Based on eligibility of tenure and full‑time vs. part‑time employment.

Equal‑Opportunity Employer Statement

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.