Service Associate - Night

EōS Fitness; Roy (UT); On-site; USD 14,774 - 21,042; Part time

Benefits offered by this job

Free membership for you and one family member

Discounted personal training

Daily pay offered

401(k) with company matching

Job summary

Dormont Manufacturing Co is looking for an Overnight Service Associate in Roy, Utah. The role involves greeting members, providing information about gym services, and ensuring a welcoming environment. Responsibilities include managing check-ins, addressing inquiries, and maintaining a clean front desk area.

Candidates should have customer service experience, strong interpersonal skills, and the ability to work overnight hours. The position offers competitive pay and various benefits such as a free membership and health insurance.

Qualifications

• Previous experience in customer service or front‑desk role.
• Strong interest in the fitness industry is a plus.
• Ability to work overnight hours – 10 pm to 6 am.

Responsibilities

• Greet members and guests with a friendly and professional attitude.
• Address member inquiries, concerns, and complaints promptly.
• Manage check-in alerts and notifications.

Skills

Customer service experience

Interpersonal skills

Multitasking

Problem-solving skills

MS Office proficiency

Tools

Gym management software

Job description

Overnight Service Associate

Our Overnight Service Associate reports directly to the Operations Manager and is responsible for providing a welcoming, professional, and helpful experience to all members. They greet and direct members, guests, and staff upon entry, and serve as representatives of our gym’s commitment to exceptional service. The associate handles member inquiries and requests, offers knowledgeable assistance, and ensures everyone feels valued and supported in their fitness journey. Responsibilities are flexible and may change under management discretion.

Position Purpose

Be a great host, the members’ best source of information, and create a fun atmosphere for members, guests, and staff.

Responsibilities

• Greet members and guests with a friendly and professional attitude
• Provide information about gym services, programs, and membership options
• Address member inquiries, concerns, and complaints promptly and professionally
• Check-in members and guests using the gym’s management system
• Oversee and manage check‑in alerts and notifications
• Ensure the front desk area is clean, organized, and stocked with necessary supplies
• Process payments for memberships, classes, and retail items
• Follow safety protocols and procedures to ensure the well‑being of all gym members and staff
• Monitor and manage inventory levels for coolers, beverages, and bar items, and track sales performance
• Complete gym walks to rack weights, pick up trash, and check bathroom and locker rooms

Qualifications

• Previous experience in customer service or a front‑desk role
• Experience or strong interest in the fitness industry is a plus
• Excellent interpersonal skills with a customer‑focused attitude
• Ability to multitask and handle a fast‑paced environment
• Proficiency in MS Office and familiarity with gym management software
• Strong organizational and problem‑solving skills
• Must be able to work overnight hours – 10 pm to 6 am (may vary on business needs)
• Someone who embraces our Core Values

Requirements

• CPR certification required within 30 days of hire
• Must attend all mandatory company trainings within 30 days of employment
• Follow all current company policies and standard operating procedures, which may be updated or changed over time
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
• Ability to bend routinely and repetitively to lift more than 40 lbs
• Ability to access and operate company computer systems to prepare documents, enter data, and read reports from a database or email system

Hourly Pay Range

$13—$13 USD

Benefits and Perks

• A highly energetic and collaborative team
• A management team that cares about your professional development
• Free membership for you and one family member
• Discounted personal training and merchandise, including supplements
• Employee referral program
• Daily pay offered – access your funds before payday
• Competitive pay plus vacation, holiday, and sick pay*
• Group health, dental, vision, supplemental life, and Employee Assistant Program offered*
• 401(k) + company matching*
• Personal education growth options with Sophia Learning

*Based on eligibility of tenure and full‑time vs. part‑time employment

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.