Service Associate - Lansing, MI - Sustainability Solutions

Stryker; Lansing (MI); Hybrid; USD 29,728 - 40,225; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee Stock Purchase Plan

Job summary

Stryker is seeking a Service Associate in Lansing, MI to collect single-use medical devices at hospitals. This field-based role emphasizes building relationships with hospital staff and providing optimal customer service. Responsibilities include working collaboratively and adhering to company policies while maintaining necessary credentials.

The position requires a high school degree, a valid driver’s license, and the ability to lift 60 pounds. Stryker offers a range of health benefits, including medical and dental insurance, and salaries range from $21.58 to $29.20 per hour.

Qualifications

• Valid and unrestricted driver’s license and appropriate insurance.
• Ability to effectively use computer programs (Word, Excel, Outlook).
• Must have near visual acuity and color vision.

Responsibilities

• Collect single-use devices at hospitals in assigned territory.
• Engage with hospital staff for optimal customer service.
• Participate in weekly huddles and annual team meetings.

Skills

Customer oriented

Relationship building

Effective communication

Use of computer programs

Medium physical ability

Education

High school degree or GED

Tools

Microsoft Office

Power BI

Job description

Who We Want

Customer oriented representatives. A person who has an eye for impressing our customers and building strong relationships. Competitive Spirit. Team players who are looking to launch a career with Stryker, understanding that a Service Associates role offers ground-floor experience of our business. Challengers. People who continually seek improvement for the business and their customers. Teammates. Partners who listen to ideas, share thoughts and work together to move the business forward. Collaborative networkers. Relationship-savvy people who intentionally make connections with both internal partners and external contacts. Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

What You Will Do

As a Service Associate, your primary responsibility will be collecting single use devices at hospitals within your designated territory. You will be collecting and visiting all areas of the hospital, including but not limited to operating rooms, patient floors and patient rooms and Electrophysiology and Cath labs. You will also engage with hospital staff, OR personnel, Supply Chain, EVS, Sales Reps, O.R. Management, facility champions, Hospital Administration, and other Stryker employees, stakeholders and partners to provide optimal customer service on training and education around Stryker Sustainability Solution’s bins and what devices can be collected.

You will partner with your supervisor and sales representatives in your assigned territory and focus on building relationships with the customers and increasing the collections of single use devices for our customers. Being an active participant of a positive culture and a respectful workplace through weekly huddles, annual in-person team meetings and administrative communication. Adheres to all policies and procedures put forth in the sales code of conduct and Stryker Employee Handbook.

Primary role responsibilities will be field based within hospitals building relationships with customers and performing educational in-servicing, along with administrative expectations that require receipt growth reporting and collection tracking.

What You Need

• Valid and unrestricted driver’s license and appropriate insurance to travel by car as required.
• High school degree or GED.
• Use of your personal vehicle (drive 80-100 miles/day depending on territory).
• Ability to obtain and maintain needed credentials at all hospitals within assigned territory
• Must be able to effectively use computer programs (e.g. Word, Excel, Outlook, Power BI and PowerPoint).

Physical Requirements

• Medium work: Exerting up to 60 pounds of force daily, and/or up to 20 pounds of force constantly to move objects. (Pushing and/or pulling up to 60 pounds of force constantly, and ability to lift up to 40 pounds)
• Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
• Must be able to communicate effectively through presentation skills, email and phone
• Must be able to use common office equipment (e.g. PC, Microsoft Office, smart phone, etc.).

Pay rate will not be below any applicable local minimum wage rates.

• $21.58 - $29.20 USD per hour

Benefits

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.