Service Associate - Buffalo, NY - Sustainability Solutions

Stryker; Buffalo (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

Stryker is seeking a Service Associate to support hospital partners across designated territory. You will collect single-use devices, visit operating rooms, patient floors and labs, and build strong customer relationships through education and service.

You will travel up to 50% of the time, using your own vehicle, and collaborate with supervisors and sales reps to grow device collections while upholding Stryker’s standards and policies.

Qualifications

• Valid and unrestricted driver's license with insurance.
• High school diploma or GED.
• Ability to travel using personal vehicle (80–100 miles/day).
• Ability to obtain required credentials at hospitals in territory.
• Proficient in Word, Excel, Outlook, Power BI, and PowerPoint.

Responsibilities

• Field based responsibilities with hospital staff, building relationships and ensuring customer service.
• Collect single-use devices across hospital areas including ORs, patient floors, and labs.
• Partner with supervisors and sales reps to grow collections and educate on Stryker Sustainability Solution’s bins.

Skills

Customer service

Relationship building

Team player

Self-motivation

Communication

Education

High school diploma or GED

Tools

Word

Excel

Outlook

Power BI

PowerPoint

Job description

Who we want

Customer oriented representatives. A person who has an eye for impressing our customers and building strong relationships. Competitive Spirit. Team players who are looking to launch a career with Stryker, understanding that a Service Associates role offers ground-floor experience of our business. Challengers. People who continually seek improvement for the business and their customers. Teammates. Partners who listen to ideas, share thoughts and work together to move the business forward. Collaborative networkers. Relationship-savvy people who intentionally make connections with both internal partners and external contacts. Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

What you will do

As a Service Associate, your primary responsibility will be collecting single use devices at hospitals within your designated territory. You will be collecting and visiting all areas of the hospital, including but not limited to, operating rooms, patient floors and patient rooms and Electrophysiology and Cath labs. You will also engage with hospital staff, OR personnel, Supply Chain, EVS, Sales Reps, O.R. Management, facility champions, Hospital Administration, and other Stryker employees, stakeholders and partners to provide optimal customer service on training and education around Stryker Sustainability Solution’s bins and what devices can be collected.

You will partner with your supervisor and sales representatives in your assigned territory and focus on building relationships with the customers and increasing the collections of single use devices for our customers. Being an active participant of a positive culture and a respectful workplace through weekly huddles, annual in-person team meetings and administrative communication. Adheres to all policies and procedures put forth in the sales code of conduct and Stryker Employee Handbook.

Primary role responsibilities will be field based within hospitals building relationships with customers and performing educational in-servicing, along with administrative expectations that require receipt growth reporting and collection tracking.

What you need

• Valid and unrestricted driver’s license and appropriate insurance to travel by car as required.
• Highschool degree or GED.
• Use of your personal vehicle (drive 80-100 miles/day depending on territory).
• Ability to obtain and maintain needed credentials at all hospitals within assigned territory
• Must be able to effectively use computer programs ( e.g. Word, Excel, Outlook, Power BI and Power Point).

PHYSICAL REQUIREMENTS

• Medium work: Exerting up to 60 pounds of force daily, and/or up to 20 pounds of force constantly to move objects. (Pushing and/or pulling up to 60 pounds of force constantly, and ability to lift up to 40 pounds)
• Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
• Must be able to communicate effectively through presentation skills, email and phone
• Must be able to use common office equipment (e.g. PC, Microsoft office, smart phone, etc.).

USN : $21.58 - $29.20 USD Hourly

Travel Percentage: 50%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.