Service Associate (Full Time)

Mackey's Incorporated; Windham (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Mackey's Incorporated is seeking a Service Associate to deliver outstanding customer service on a fast-paced retail floor. You will collaborate with teammates to display, merchandise, stock, receive and maintain the store environment, ensuring a welcoming shopping experience.

Live the company motto: Mackey's Grows. This full-time role requires 40+ hours and a commitment to serving customers with integrity and teamwork in a dynamic retail setting.

Qualifications

• Experience solving problems and overcoming challenges in a retail setting.
• Ability to lead by example and support team success.
• Strong organization to meet deadlines amid interruptions.
• Desire to learn about products and processes to improve customer experience.
• Ability to properly handle, maintain and store merchandise.

Responsibilities

• Provide exceptional customer service on the sales floor.
• Partner with teammates to display, merchandise, stock, receive and maintain the store environment.
• Assist customers and handle routine tasks to ensure efficient operation.
• Maintain product integrity and safety through proper handling of items.

Skills

Problem solver

Leadership

Organization & prioritization

Customer experience

Merchandising & stock handling

Windows & MS Office

Teamwork & inclusivity

Tools

Microsoft Office

Windows OS

Job description

Description

Position: Service Associate

Schedule: Full Time, 40+ hours available

Age Requirements: Must be 18 years or older

Mackey's Opportunity:

If you are a self-motivated individual with a passion for helping

people this could be the unique career opportunity you've been looking for.

Be a part of a team that works hard to build a better business for our employees and our customers.

Providing phenomenal customer service is the key element to Mackey's success.

Mackey's customers depend on us to support the place that means the most to them,

their home.

As a service associate you will focus on providing the best customer experience

possible, partnering with multiple teammates to display, merchandise, stock, receive,

and maintain the best retail environment possible. It's the collaboration and teamwork of

the entire staff that our customers have relied on since 1968.

We're a small business with big dreams and we are looking for people who want to join

us on this mission...because Mackey's Grows.

Work environment:

Mackey's is a fast paced retail environment that involves

continuous interaction with customers, team members, and the ongoing evolution of the

store. Responsibilities require active movements that include reaching, bending, and

lifting. Product weights range from 5-60 lbs., with occasional variances due to product

condition. Seasonality of the business and corresponding product offerings involve the

exposure to varying temperatures and allergens. Environment requires spending a

prolonged period of time on her or his feet, standing or walking, continuously between

breaks.

Requirements

What abilities I must have:

• Problem solver who is able to resourcefully overcome challenges.
• Leadership qualities such as leading by example and supporting the success of team members.
• Exhibit organization and prioritization skills to complete deliverables within deadlines while managing intermittent requests and interruptions.
• Recognize and seek opportunities to learn more about products and processes to enhance Mackey's customer experience.
• Properly handle, maintain, and store merchandise to ensure product integrity and safety for customers and team members.
• Proficient in Windows based software including Microsoft Office (Excel, Word, and PowerPoint)
• Maintain teamwork and diversity awareness by having an inclusive approach to working with customers and team members.

What will make me a standout candidate:

• Customer service, cashier, accounting office and/or service desk experience, particularly in a retail setting
• Write and speak clearly, concisely and with tact in a variety of settings using effective communication skills; demonstrating empathy and respect for others at all times
• Experience leading a team or project.
• Experience working in a bank or accounting firm
• Experience handling large sums of cash or other tender

Age Requirements: Must be 18 years or older

Other notes and requirements: Willing to comply with pre-employment screening, which may include but not limited to, drug testing, reference verification and background check.