Service Associate

EōS Fitness; Town of Arcadia (NY); On-site; USD 23,281 - 26,863; Part time

Benefits offered by this job

Free membership for employee and one family member

Discounts on personal training and merchandise

Daily pay offered

401(k) with company matching

Job summary

EōS Fitness in Town of Arcadia is seeking a Service Associate to deliver exceptional customer service and create a welcoming atmosphere for all members. Responsibilities include greeting members, providing information about services, and addressing inquiries while ensuring a clean and organized front desk area.

The ideal candidate will have customer service experience, great interpersonal skills, and a strong interest in the fitness industry. Compensation ranges from $16.90 to $19.50 per hour, with added benefits including free membership and health plans.

Qualifications

• Previous experience in customer service or front desk role.
• Strong interest in the fitness industry.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Greet members and guests with a friendly attitude.
• Provide information about gym services and membership options.
• Process payments for memberships and classes.

Skills

Customer service experience

Interpersonal skills

Multitasking

MS Office proficiency

Organizational skills

Tools

Gym management software

Job description

Position Overview

Service Associate reports directly to the Operations Manager and is responsible for providing a welcoming, professional, and helpful experience to all members. They greet and direct members, guests, and staff upon entry, serve as representatives of the gym’s commitment to exceptional service, handle member inquiries, offer knowledgeable assistance, and ensure every individual feels valued and supported in their fitness journey. The role remains flexible and adaptive to the evolving needs of the gym, with duties subject to change under the discretion of management.

Responsibilities

• Greet members and guests with a friendly and professional attitude
• Provide information about gym services, programs, and membership options
• Address member inquiries, concerns, and complaints promptly and professionally
• Check‑in members and guests using the gym’s management system
• Oversee and manage check‑in alerts and notifications
• Ensure the front desk area is clean, organized, and stocked with necessary supplies
• Process payments for memberships, classes, and retail items
• Follow safety protocols and procedures to ensure the well‑being of all gym members and staff
• Monitor and manage inventory levels for coolers, beverages, and bar items, as well as track sales performance
• Support a clean and well‑maintained facility by conducting gym walks, picking up trash, restocking supplies, and completing locker room and bathroom checks

Qualifications

• Previous experience in customer service or front desk role
• Experience or strong interest in the fitness industry is a plus
• Excellent interpersonal skills with a customer‑focused attitude
• Ability to multitask and handle a fast‑paced environment
• Proficiency in MS Office and familiarity with gym management software
• Strong organizational and problem‑solving skills
• Flexibility to work evenings, weekends, and holidays as required
• Alignment with EōS Fitness core values

Requirements

• CPR certification required within 30 days of hire
• Must attend all mandatory company trainings within 30 days of employment
• Follow all current company policies and standard operating procedures, which may be updated or changed over time
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
• Ability to bend routinely and repetitively to lift more than 40 lbs
• Ability to access and operate company computer systems to prepare documents, enter data, and read reports from database or email system

Compensation and Benefits

$16.90 - $19.50 USD

• A highly energetic and collaborative team
• A management team that cares about professional development
• Free membership for the employee and one family member
• Discounted personal training and merchandise (including supplements)
• Employee referral program
• Daily pay offered – access to funds before payday
• Competitive pay plus vacation, holiday, and sick pay*
• Group health, dental, vision, supplemental life, and employee assistance program offered*
• 401(k) + company matching*
• Personal education growth options with Sophia Learning

*Based on eligibility of tenure and full‑time vs. part‑time employment

Equal Opportunity Statement

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.