Service Associate

EōS Fitness; Los Angeles (CA); On-site; USD 24,617 - 26,863; Part time

Benefits offered by this job

Free membership for you and one family member

Discounted personal training

Daily Pay offered

401(k) with company matching

Job summary

EōS Fitness is looking for a Service Associate in Los Angeles to provide an exceptional experience for members and guests. The role involves welcoming individuals, processing payments, and ensuring the front desk is organized and clean.

Ideal candidates will have customer service experience, excellent interpersonal skills, and a passion for the fitness industry. Benefits include free membership and competitive pay. Join a dynamic team that values personal responsibility and growth!

Qualifications

• Previous experience in customer service or front desk role.
• Strong interest in the fitness industry is a plus.
• Ability to work evenings, weekends, and holidays.

Responsibilities

• Greet members and guests with a friendly attitude.
• Provide information about gym services and programs.
• Check-in members using the gym's management system.
• Ensure front desk area is clean and organized.
• Process payments for memberships and classes.

Skills

Customer service experience

Interpersonal skills

Multitasking ability

Organizational skills

Problem-solving skills

MS Office proficiency

Interest in fitness

Education

CPR certification

Tools

Gym management software

Job description

About EōS Fitness

EōS Fitness is bold, upbeat, and motivating. The company’s Core Purpose is to create loyal, lifelong fans and exercise practitioners. Core Values include: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, and Fight Hard To Win.

Position Purpose

The Service Associate reports directly to the Operations Manager and serves as the first point of contact, providing a welcoming, professional, and helpful experience to all members, guests and staff. The role includes greeting members, offering information about gym services, processing payments, managing check‑in alerts, maintaining a clean front desk, and supporting facility upkeep.

Responsibilities

• Greet members and guests with a friendly and professional attitude.
• Provide information about gym services, programs, and membership options.
• Address member inquiries, concerns, and complaints promptly and professionally.
• Check‑in members and guests using the gym’s management system.
• Oversee and manage check‑in alerts and notifications.
• Ensure the front desk area is clean, organized, and stocked with necessary supplies.
• Process payments for memberships, classes, and retail items.
• Follow safety protocols and procedures to ensure the well‑being of all gym members and staff.
• Monitor and manage inventory levels for coolers, beverages, and bar items, and track sales performance.
• Support a clean and well‑maintained facility by conducting gym walks, picking up trash, restocking supplies, and completing locker room and bathroom checks.

Qualifications

• Previous experience in customer service or a front desk role.
• Experience or strong interest in the fitness industry is a plus.
• Excellent interpersonal skills with a customer‑focused attitude.
• Ability to multitask and handle a fast‑paced environment.
• Proficiency in MS Office and familiarity with gym management software.
• Strong organizational and problem‑solving skills.
• Flexibility to work evenings, weekends, and holidays as required.
• Alignment with the company’s Core Values.

Requirements

• CPR certification required within 30 days of hire.
• Must attend all mandatory company trainings within 30 days of employment.
• Follow all current company policies and standard operating procedures, which may be updated or changed over time.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
• Ability to bend routinely and repetitively to lift more than 40 lbs.
• Ability to access and operate company computer systems to prepare documents, enter data, and read reports from database or email system.

Salary

$17.87 – $19.50 USD.

Benefits and Perks

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and one family member.
• Discounted personal training and merchandise – including supplements.
• Employee referral program.
• Daily Pay offered – access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.
• Group health, dental, vision, supplemental life, and Employee Assistant Program.
• 401(k) with company matching.
• Personal education growth options with Sophia Learning.

* Based on eligibility of tenure and full‑time vs. part‑time employment.

Equal Opportunity Employer

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.