Service Associate

EōS Fitness; Long Beach (CA); On-site; USD 23,281 - 26,863; Part time

Benefits offered by this job

Free membership for you and one family member

Discounted personal training and merchandise

Daily pay offered

401(k) with company matching

Job summary

EōS Fitness in Long Beach, California, seeks a Service Associate to enhance member experience and maintain a welcoming atmosphere. Ideal candidates should bring previous customer service experience, excellent interpersonal skills, and a passion for fitness.

As the first point of contact, you'll assist members with inquiries, manage check-ins, and ensure a clean front desk area. The position offers competitive hourly pay, with a focus on professional growth and team collaboration.

Qualifications

• 1+ years of experience in customer service or front desk role.
• Strong interest in the fitness industry is a plus.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Greet members and guests with a friendly attitude.
• Provide information about gym services and membership options.
• Monitor inventory levels for supplies and beverages.

Skills

Customer service experience

Interpersonal skills

Multitasking

Organizational skills

MS Office proficiency

Problem-solving skills

Tools

Gym management software

Job description

EōS Fitness is a bold, upbeat, and motivating gym that creates loyal lifelong fans and exercise practitioners.

The Service Associate reports directly to the Operations Manager and is responsible for providing a welcoming, professional, and helpful experience to all members.

Position Purpose

Be a great host, the member’s best source of information, and create a fun atmosphere for members, guests, and staff.

Responsibilities

• Greet members and guests with a friendly and professional attitude
• Provide information about gym services, programs, and membership options
• Address member inquiries, concerns, and complaints promptly and professionally
• Check‑in members and guests using the gym’s management system
• Oversee and manage check‑in alerts and notifications
• Ensure the front desk area is clean, organized, and stocked with necessary supplies
• Process payments for memberships, classes, and retail items
• Follow safety protocols and procedures to ensure the well‑being of all gym members and staff
• Monitor inventory levels for coolers, beverages, and bar items, and track sales performance
• Support a clean and well‑maintained facility by conducting gym walks, picking up trash, restocking supplies, and completing locker room and bathroom checks

Qualifications

• Previous experience in customer service or front desk role
• Experience or strong interest in the fitness industry is a plus
• Excellent interpersonal skills with a customer‑focused attitude
• Ability to multitask and handle a fast‑paced environment
• Proficiency in MS Office and familiarity with gym management software
• Strong organizational and problem‑solving skills
• Flexibility to work evenings, weekends, and holidays as required
• Someone who embraces our Core Values

Requirements

• CPR certification within 30 days of hire
• Attend all mandatory company trainings within 30 days of employment
• Follow all current company policies and standard operating procedures, which may be updated or changed over time
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
• Ability to bend routinely and repetitively to lift more than 40 lbs
• Ability to access and operate company computer systems to prepare documents, enter data, and read reports from database or email system

Benefits

• Highly energetic and collaborative team
• Management team that cares about your professional development
• Free membership for you and one family member
• Discounted personal training and merchandise, including supplements
• Employee referral program
• Daily pay offered – access your funds before payday
• Competitive pay plus vacation, holiday, and sick pay*
• Group health, dental, vision, supplemental life, and employee assistance program offered*
• 401(k) with company matching*
• Personal education growth options with Sophia Learning

*Based on eligibility of tenure and full‑time vs. part‑time employment.

Compensation

$16.90 – $19.50 USD per hour

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.