Service Assistant Manager LHM Casa Jeep

Lhmauto; Albuquerque (NM); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Assistant Service Manager to redefine the automotive service experience. In this dynamic role, you will oversee the service department, ensuring exceptional customer satisfaction and team morale. You will train staff, manage operations, and collaborate with management to achieve service goals. This position offers a chance to grow within a supportive environment that values innovation and teamwork, making a meaningful impact on both customers and team members. If you are passionate about the automotive industry and thrive in fast-paced settings, this opportunity is perfect for you.

Benefits

Paid Holidays

Paid Time Off

Paid Training

Stock Awards

Health Insurance

401k with Company Match

Tuition Assistance

Employee Discounts

Paid Volunteer Hours

Employee Assistance Program

Qualifications

• 3+ years in an Automotive Service Department required.
• Strong verbal and written communication skills are essential.

Responsibilities

• Assist in overseeing the service department and staff.
• Promote good morale and relationships among dealership associates.
• Monitor service advisors' productivity and provide feedback.

Skills

Customer Service

Team Management

Communication Skills

Automotive Knowledge

Problem Solving

Education

High School Diploma

Automotive Service Certification

Tools

CDK Automotive Software

Job description

Friday, April 11, 2025

About Asbury

Larry H Miller Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture, which is grounded in our North Star and Compass and powered by our D RIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive, and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World Report.

Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Assistant Service Manager, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience.

The role of an Assistant Service Manager/Lane Manager is to assist the service manager in overseeing the service department, technicians, service advisors, service call center, valet, detailers, and service lane.

• Work with the manufacturer to ensure that warranty campaigns, recalls and updates are completed accurately and in a timely fashion.
• Actively promote good morale and good relationships among the dealership associates.
• Assist in training service staff in all aspects of customer service, effective communication, service sales, CSI, work organization, and time management.
• Assist in maintaining manufacturer (CSI) Customer Satisfaction Index at or above the Asbury specified goal(s) in Service for district, regional, and national scores.
• Act as a role model for the service associates in all aspects of motivation, organization, customer service, sales, and CSI.
• Motivate the service advisors to provide consistent value for the dealership’s customer.
• Monitor advisors’ daily productivity, give feedback, and formulate plans for improvement.
• Assist in ensuring that the dealership maintains high-quality service repairs and minimizes comebacks by conducting periodic spot checks of completed jobs for thoroughness and quality.
• Monitor advisors’ interaction with customers on the drive and telephone for effectiveness.
• Assist in forecasting goals and objectives for the department and strive to meet them.
• Work with the Service Manager & Parts Manager to ensure a timely turnaround of parts needed for internal jobs.
• Work with shop foreman to ensure customers' vehicles are serviced properly and in a timely manner.
• Attend manager meetings and conduct service department meetings as directed.
• Address and resolve customer concerns.
• Assist in motivating, training, and developing employees.
• Strong verbal and written communication is required.
• Must be able to manage in a fast-paced work environment.
• Must be able to manage a team, motivate, and develop.
• Experience with CDK or other automotive software is a plus.
• Must have three plus years in an Automotive Service Department.
• Must have three plus years as an Automotive Service Writer/Assistant Service Manager.
• Must be at least eighteen years of age.
• Must have a valid Driver’s License.
• Must be able to pass pre-employment screening (background & drug test).

Company Benefits:

Pay and Recognition:

• Paid holidays & paid time off.
• Deferred Holiday Pay Match.
• Paid training.
• Stock Awards (select management and front-line team members eligible).

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness, and hospital indemnity plans.
• Up to 12 weeks paid pregnancy leave (disability leave).
• Health savings.
• Flex spending accounts (tax-free).
• Short-term and Long-term disability plans.
• Life Insurance (Whole Life and Term).
• 401k with company match.

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development.
• Continuous training through Asbury's Internal Learning Management System.

Professional growth and development opportunities Additional advantages:

• Student loan relief resources.
• Employee assistance program.
• Employee discounts on parts and service repairs.
• Opportunities to join our community service initiatives, which includes paid volunteer hours.
• Aggressive Employee referral program with bonus opportunities.

IND5

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.

• 9733 Coors Blvd NW, Albuquerque, NM 87114, USA