Service Assistant / Busser

P.F. Chang's; Charlotte (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic Bussers, Runners, or Service Assistants to enhance the dining experience. This role involves supporting restaurant operations, ensuring cleanliness, and delivering exceptional customer service. You will be trained to excel in a fast-paced environment, assisting with dine-in and takeout orders while fostering a welcoming atmosphere. Join a team that values passion and purpose, where your contributions will help celebrate life, family, and food. If you are ready to embark on a rewarding journey in the hospitality industry, we invite you to apply today!

Benefits

Competitive Pay

Flexible Scheduling

Paid Training

Opportunities for Advancement

Discounted Meals

Employee Referral Program

Exclusive Team Member Discounts

401(k) Retirement Plan

Medical, Dental, and Vision Insurance

Paid Sick Leave

Qualifications

• No previous experience required; training provided.
• Must communicate effectively and multi-task in a fast-paced environment.

Responsibilities

• Guide guests through their experience and ensure order accuracy.
• Clear and sanitize tables, restock stations, and serve food.

Skills

Customer Service Skills

Communication Skills

Multi-tasking

Sanitation Practices

Education

Food Handler’s Card

Tools

Point of Sale (POS) System

Kitchen Equipment

Job description

P.F. Chang's Pay Range (based on experience): $7.25 - $9.25 / hour + tips

Benefits we offer for this position:

All team members:

• Competitive pay
• Flexible scheduling
• Paid on the job training
• Opportunities for advancement – we promote from within
• Discounted meals
• Employee referral program
• Exclusive team member discounts. Closed on Thanksgiving and Christmas at most locations

For qualifying team members:

• 401(k) retirement plan (based on hours worked)
• Medical, dental and vision insurance (based on hours worked)
• Paid sick leave (in qualifying jurisdictions)

Hiring immediately for full-time and part-time hourly dine-in or takeout Bussers, Runners, or Service Assistants.

Job Summary:

The Busser, Runner, or Service Assistant is responsible for restaurant dine-in and takeout operations, cleaning, running food, bussing restaurant tables and side work. They will assist with catering orders, including delivery when applicable. All Team Members must demonstrate customer service expertise by providing an individualized, exceptional guest experience.

Job Responsibilities:

• Guiding guests through their experience while taking, placing, and reviewing orders for takeout and catering.
• Understands the restaurant menu to identify the different menu items for takeout and catering, able to guide guests on choosing menu items, and ready to answer guest’s questions.
• Review orders with the Guest (at pick-up or upon delivery) and/or with Delivery Driver ensuring order accuracy.
• Delivers amazing hospitality experience to guests anticipating, delivering, and exceeding guests’ expectations.
• Clears, cleans, and sanitizes restaurant tables, bussing dishes to kitchen dishwasher station and resets tables as needed. Also, removes bus tubs from the bar to kitchen dishwasher station.
• Restocks, cleans, and maintains all restaurant stations.
• Understands restaurant seating layout, how tables are divided into server areas, and how to deliver food within the restaurant.
• Will serve food or beverages for dine-in and takeout.

Job Requirements:

• Previous experience is not required – we will train you!
• Excellent customer service skills and etiquette.
• Must be able to operate kitchen equipment, including the coffee machine, iced tea machine, lemon slicer, point of sale (POS) system and any other applicable system(s).
• Ability to execute proper sanitation practices and safety procedures.
• Have a current Food Handler’s Card where applicable, or we will help you obtain.
• Must be able to communicate effectively.
• Ability to multi-task in a fast-paced, team-work environment.

Why work for us?

Because it’s more than a job. We are passionate people doing meaningful work, motivated by our purpose: To Celebrate Life. Family. Food.

Apply Now

• Search for jobs by keyword or location.
• Gather your work history, and if applicable, prepare your resume for submission.
• Click “Apply Now” to submit your application.