Busser / Service Assistant

P.F. Chang's; Grand Rapids (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic Bussers, Runners, or Service Assistants to join their vibrant team. This role involves ensuring a seamless dining experience by guiding guests, managing orders, and maintaining cleanliness in the restaurant. With flexible scheduling and opportunities for advancement, this position is ideal for those looking to grow in a dynamic environment. The company values its team members and offers competitive pay, training, and various benefits, making it more than just a job. If you are passionate about providing exceptional service and being part of a dedicated team, this opportunity is for you!

Benefits

Competitive Pay

Flexible Scheduling

Paid Training

Opportunities for Advancement

Discounted Meals

Employee Referral Program

Exclusive Team Member Discounts

401(k) Retirement Plan

Medical, Dental, and Vision Insurance

Paid Sick Leave

Qualifications

• No previous experience required; training provided.
• Must be able to operate kitchen equipment and communicate effectively.

Responsibilities

• Guide guests through their experience and ensure order accuracy.
• Clear and clean tables, restocking and maintaining restaurant stations.
• Deliver exceptional hospitality and assist with catering orders.

Skills

Customer Service Skills

Communication Skills

Multi-tasking

Education

Food Handler's Card

Tools

Point of Sale (POS) System

Kitchen Equipment

Job description

P.F. Chang's Pay Range (based on experience): $12.48 - $14.48 / hour + tips

Benefits we offer for this position:

All team members:

• Competitive pay
• Flexible scheduling
• Paid on the job training
• Opportunities for advancement – we promote from within
• Discounted meals
• Employee referral program
• Exclusive team member discounts. Closed on Thanksgiving and Christmas at most locations

For qualifying team members:

• 401(k) retirement plan (based on hours worked)
• Medical, dental and vision insurance (based on hours worked)
• Paid sick leave (in qualifying jurisdictions)

Hiring immediately for full-time and part-time hourly dine-in or takeout Bussers, Runners, or Service Assistants.

Job Summary:

The Busser, Runner, or Service Assistant is responsible for restaurant dine-in and takeout operations, cleaning, running food, bussing restaurant tables and side work. They will assist with catering orders, including delivery when applicable. All Team Members must demonstrate customer service expertise by providing an individualized, exceptional guest experience.

Job Responsibilities:

• Guiding guests through their experience while taking, placing, and reviewing orders for takeout and catering.
• Understands the restaurant menu to identify the different menu items for takeout and catering, able to guide guests on choosing menu items, and ready to answer guests’ questions.
• Review orders with the Guest (at pick-up or upon delivery) and / or with Delivery Driver ensuring order accuracy.
• Delivers amazing hospitality experience to guests anticipating, delivering, and exceeding guests’ expectations.
• Clears, cleans, and sanitizes restaurant tables, bussing dishes to kitchen dishwasher station and resets tables as needed. Also, removes bus tubs from the bar to kitchen dishwasher station.
• Restocks, cleans, and maintains all restaurant stations.
• Understands restaurant seating layout, how tables are divided into server areas, and how to deliver food within the restaurant.
• Will serve food or beverages for dine-in and takeout.

Job Requirements:

• Previous experience is not required – we will train you!
• Excellent customer service skills and etiquette.
• Must be able to operate kitchen equipment, including the coffee machine, iced tea machine, lemon slicer, point of sale (POS) system and any other applicable system(s).
• Ability to execute proper sanitation practices and safety procedures.
• Have a current Food Handler’s Card where applicable, or we will help you obtain.
• Must be able to communicate effectively.
• Ability to multi-task in a fast-paced, teamwork environment.

Why work for us?

Because it’s more than a job. We are passionate people doing meaningful work, motivated by our purpose: To Celebrate Life. Family. Food.

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