Service Assistant

Otg-Management-0086288d; Orlando (FL); Presencial; USD 21.000 - 23.000; Jornada completa

Descripción de la vacante

On the Go is seeking a Service Attendant at MCO to deliver exceptional guest experiences in a fast-paced airport setting.

You will handle front-line guest interactions, maintain cleanliness, assist with seating and service flow, and collaborate with FOH/BOH teams to ensure smooth operations. Prior hospitality and team leadership experience are valued. Opportunities for growth exist in a dynamic, guest-focused environment.

Formación

• Minimum 6 months experience in a similar position.
• Able to work in a fast paced environment while maintaining professionalism.
• Strong organizational skills and ability to manage space.
• Knowledge of sanitary guidelines and safe food handling.
• Ability to train and lead crew members.

Responsabilidades

• Promote pride, cooperation, and success in the unit.
• Oversee ordering, budgets, and cost projections weekly.
• Ensure staffing aligns with labor budgets.
• Lead unit scheduling for managers and crew.
• Direct managers and crew to meet company standards.
• Train and follow up on employee development.

Conocimientos

Customer service

Communication

Leadership

Hospitality mindset

Educación

Degree in hospitality or culinary (preferred)

Descripción del empleo

Job Title: Service Attendant

Location: MCO

Compensation: $16

Reports to: Manager

Who We Are

On the Go has elevated the dining and retail experience for travelers by bringing together world-class hospitality, award-winning dining concepts, and forward-thinking technology. With more than 300 unique dining and retail locations across North America’s busiest airports we’re fueled by a passion for creating exceptional guest experiences - made possible every day by our incredible Crewmembers. At On the Go, people truly come first. We invest in our teams, and foster growth in an exciting, fast-paced environment where everyone can shine.

How We Do Business

How we work is just as meaningful as what we accomplish. Our Values - Care, Continuous Improvement, Quality, and Teamwork - guide the way we show up for our guests and for each other. We're committed to fostering an inclusive, safe, and uplifting workplace where people feel respected, empowered, and encouraged to bring their full selves to work.

Why This Job Is a Big Deal!

A Service Attendant plays a critical role to deliver the OTG guest experience by being our front line point of contact for our guests. A Service Attendant must possess strong interpersonal skills, coupled with a sunny disposition, and a positive outlook to deliver great food and exceptional service to our traveling guest.

Responsibility:

• Delivery duties - to restaurants and Gateholds. Starting at Juice Press.
• Maintains a clean and orderly work environment by regular cleaning Gateholds and sanitizing all tables.
• Maintain a positive environment for guest by greeting and welcoming entering our establishment, assisting with guests request, hosting and escorting guest to their tables.
• Assist in organizing and rolling silverware daily.
• Organizes food items and stock appropriately for Starbucks, OTG restaurants and markets.
• Acts as liaison between FOH and BOH Team Members to ensure all Guest requests are accommodated.
• Ensure uniform and personal appearance are clean and professional.

Qualifications:

• Minimum 6 months experience in a similar position
• Ability to work in a fast paced and somewhat stressful environment and maintain professional and positive demeanor.
• Able to maintain and organize a small space and rotate and stock product according to FIFO
• Strong organizational skills
• Basic knowledge of sanitary guidelines
• Basic knowledge of food and food preparation
• Ability to communicate clearly and professionally with associates and customers
• Ability to create a safe dining area for customers
• Ability to operate all equipment necessary to perform the job
• Physical ability to stand for extended periods
• Physical ability to lift on occasion and up to 35 lbs.
• Ability to read menus and ticket items
• Ability to work varied hours/days, including nights, weekends, during inclement weather, and holidays as needed

OTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, veteran status or any other basis protected by law.

In this Role you will…

Promote an attitude of pride, cooperation, and success in the Unit

Accountable for the ordering process and overall unit budgets in the unit

Accountable for all cost and sales projections on a weekly basis

Ensure cost-effective and efficient staffing and adherence to labor budgets.

Accountable for unit scheduling managers as well as crewmembers

Provides leadership to the managers and crew members in the Unit

Accountable for establishing and maintaining high standards for food quality and customer service

Direct the managers and crewmembers to achieve company standards

Administrate and follows-up management and crewmember training

Assigns and defines areas of responsibility for the managers, establishing and setting deadlines.

Directs the team toward achieving the Unit's financial goals

Maintains a positive work environment for both the management team and staff

Provides a workplace free from hazards, following all safety policies set forth by the company.

Accountable for leading the recruitment of FOH staff

Accountable for knowing and understanding the crewmember handbook and CBA and communicating the OTG policies and procedures with consistency

Oversees CIBO Markets in assigned quadrants

Complete other tasks as assigned

Qualifications

• Degree in hospitality or culinary field is preferred
• Minimum of 3 to 5 years of senior managerial experience in multi-unit concepts
• 1 - 3 years of retail experience (convenience store) a plus
• Proficient knowledge of P&L budgeting and forecasting
• Strong culinary background and fine dining experience are a plus
• Commitment to service of customers, crew, co-workers, and management
• Demonstrated dependability, personal drive, and leadership, ability to lead by example
• High level of integrity, work ethic, passion, and commitment to OTG values
• Ability to train, delegate, coach, and aid in the development of crewmembers
• Excellent verbal and written communication skills
• Must be able to work varied hours/days, nights, weekends, holidays, and during inclement weather conditions

Equal Opportunity Employer

We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.